International Journal of Entrepreneurial Knowledge

Open Access Open Access  Restricted Access Subscription Access

Self Service Technologies:A Cause of Unemployment


Affiliations
1 Department of Management and Marketing, Tomas Bata University in Zlin, Zemědělská 1, 613 00 Zlin, Czech Republic
2 Graduate School of Business, Fordham University New York City, NY, United States
 

The self-service technologies(SSTs) are fast changing the conventional way of transacting business by business organisations. The rapid innovation of self-service technologies and its adoption and usages in all facets of human systems is acclaimed to be fast rendering low skilled workers jobless. The major sectors of the economy in advanced economies have reached their peaks and can no longer provide new employment due to an increase in the productivity growth rate as a result of technology advances. These SSTs have in no small measure brought about an increase in productivity growth rate, cost reduction and anincrease in the speed of service delivery to customers. This paper examines if self-service technologies truly are the cause of persistent unemployment through a study of the long term metamorphosis of the major economic sectors in advanced economies. This study revealed that the SSTs presents both risks and opportunities.
User
Notifications
Font Size


  • Ackerman, F., Goodwin, N., Nelson, J., Welsskopf, T., & Institute, G. (2013). Theories of Unemployment. Retrieved from: http//www.eoearth.org/view/article/156591

  • Bessen, J. E. (2015). How Computer Automation Affects Occupations: Technology, Jobs, and Skills. Boston Univ. School of Law, Law and Economics Research Paper, (15-49). Chicago

  • Brynjolfsson, E., & McAfee, A. (2011). Race against the machine: How the digital revolution is accelerating innovation, driving productivity, and irreversibly transforming employment and the economy.

  • Brynjolfsson, E & McAfee, A (2014). The Second Machine Age:Work, Progress, and Prosperity in a Time of Brilliant Technologies. WW. Norton & Company, New York.

  • Castro, C., Atkinson, R., & Ezell, S. (2010). Embracing the Self Service Economy

  • Drucker, P. (1993). Innovation and Entrepreneurship: Practice and Principle. Harper Collins Publishers. ISBN 0-88730-618-7

  • Dyer-Witheford, N. (1999). Cyber-Marx: Cycles and circuits of struggle in high-technology capitalism. University of Illinois Press.

  • Frey, C. B., & Osborne, M. A. (2013). The future of employment: how susceptible are jobs to computerisation?

  • Ford, M. (2009). The light in the tunnel: Automation, Accelerating Technology and the Economy of the Future.

  • Ford, M. (2015). Rise of the Robots: Technology and the Threats

  • Gerber, E.M. & Martins, C.K. (2012). Supporting Creativity within web based services. Internal Journal of Design 6 (1), 85-100

  • Keynes, M. (1936). The general Theory of Employment, Interest and Money. London: Macmillan, 1936.

  • William, C., et al (2011). Theorizing the Self Service Economy: A case study of do-it –yourself (DIY) activity. Journal of Economy and its Applications. Volume 2, Issue 1, Pages 1-26.

  • Li Keqiang (2015). Premier of People’s Republic of China Speech at World Economic Forum Annual Meeting, Davos 23 January.

  • Nye, D. E. (2006). Technology Matters: Questions to live with (pp. 6-7). Cambridge, MA: MIT Press

  • Pew Research Center, (2014). AI Robotics and the Future of Jobs.

  • Murphy, S. (2009). The growth of self-service. Chain Store Age, 85(12), 44.

  • Meuter, M. L., Ostrom, A. L., Roundtree, R. I., &Bitner, M. J. (2000). Self-service technologies: understanding customer satisfaction with technology-based service encounters. Journal of marketing, 64(3), 50-64.

  • Marchant, G. E., Stevens, Y. A., & Hennessy, J. M. (2014). Technology, Unemployment & Policy Options: Navigating the Transition to a Better World. Technology, 24, 1.

  • Mouhammed, A.H. (2012). Important Theories of Unemployment and Public Policies. The Journal of Applied Business and Economics, 13(2), 156.

  • OECD, 2014. Preventing Unemployment and Underemployment from becoming Structural.

  • Schumpeter, J.A. (1942) Capitalism, Socialism and Democracy, Harper & Row, New York, 1942. International Labour Organization. The definition of Unemployment.

  • ILO, “Report and proposed resolution of the committee on work statistics”, 19th International Conference of Labour Statisticians, Committee on Work Statistics, Geneva, 2 November-11 November 2013.

  • Rezai, A., Semmler, W., & Chen, P. (2007). Productivity and Unemployment in the Short and Long Run. Policy Note. SCEPA Working Paper 2007-8, Schwartz Center of Economic Policy Analysis.

  • The Economist. (2014). Technological Unemployment: Race Against Machine, November 19, 2011

  • The Economist. (2014). Coming to an office near you, January 18, 2014, 7-8.

  • Zeleny, M. 2009. Technology and High Technology: Support Net and Barriers to Innovation. Advanced Management Systems, 1/1: 8-21.

  • Zeleny, M. (2010a). Machine/organism dichotomy and free-market economics: Crisis or transformation? Human Systems Management, 29(4), 191.

  • Zeleny, M. (2012b). High technology and barriers to innovation: from Globalization to Relocalization. International Journal of Information Technology & Decision Making. 11(02): 441-456.

  • Zeleny, M. (2012c). Crisis and transformation: On the corso and ricorso of human systems. Human Systems Management, 31(1), 49-63.


Abstract Views: 210

PDF Views: 97




  • Self Service Technologies:A Cause of Unemployment

Abstract Views: 210  |  PDF Views: 97

Authors

Cathy-Austin Otekhile
Department of Management and Marketing, Tomas Bata University in Zlin, Zemědělská 1, 613 00 Zlin, Czech Republic
Milan Zeleny
Graduate School of Business, Fordham University New York City, NY, United States

Abstract


The self-service technologies(SSTs) are fast changing the conventional way of transacting business by business organisations. The rapid innovation of self-service technologies and its adoption and usages in all facets of human systems is acclaimed to be fast rendering low skilled workers jobless. The major sectors of the economy in advanced economies have reached their peaks and can no longer provide new employment due to an increase in the productivity growth rate as a result of technology advances. These SSTs have in no small measure brought about an increase in productivity growth rate, cost reduction and anincrease in the speed of service delivery to customers. This paper examines if self-service technologies truly are the cause of persistent unemployment through a study of the long term metamorphosis of the major economic sectors in advanced economies. This study revealed that the SSTs presents both risks and opportunities.

References





DOI: https://doi.org/10.15759/ijek%2F2016%2Fv4i1%2F190288