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A. Jain, Megha
- Impact of Covid-19 Pandemic on Digital Banking in India – Systematic Literature Review
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Authors
Affiliations
1 Assistant Professor, MBA Department, Institute of Business Management & Rural Development, Savitribai Phule Pune University, IN
1 Assistant Professor, MBA Department, Institute of Business Management & Rural Development, Savitribai Phule Pune University, IN
Source
IBMRD's Journal of Management & Research, Vol 11, No 1 (2022), Pagination: 101-111Abstract
E-banking is far beyond than the just shift from traditional or offline banking system to a digital world. It is an significant change how banks and the other financial institution interact with, learn about and satisfy customers needs. E-banking starts with an understanding of customer choices , preferences, behavior and likes, dislikes, needs which are stated as well as unstated , aspirations etc. Emerging Trends in Indian Banking Sector with special reference to E-banking services focus that Slowly but steadily, in India customers are moving towards the use of e-banking services. This study brings out the existing picture of e-banking services provided by both Public and private sector banks in Ahmednagar district. The Z –Test technique is used to analyze the collected data of the e banking service users.Keywords
Assurance, Covid-19 E-banking, Information Technology, Reliability & Responsibility, Security
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