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This research paper is aimed to conduct a qualitative study to understand the factors which effect the robotic process automation and business process management. The research was conducted in two phases – understanding the factors through literary sources and then aligning the findings to the case study which is experiential based. The findings of the research study revealed two sets of variables, the independent and dependent variables. The independent variables impact and drive dependent variables which are activities of business process management. The study also revealed that business process management is the key enabler in effective implementation of robotic process automation project/program. The study finally gives the model which can help to manifest various factors (variables) that would enable the effectiveness. It also defines the relationships between each variable and related hypothesis for future testing for reliability.


Artificial Intelligence (AI), Business Process Management (BPA), Robotic Process Automation (RPA)