Drishtikon: A Management Journal

Rajesh Krishnamurthy Rao ¹, Manish Kothari ², Veena Shenoy ³

Affiliations
1 FPM Scholar, ISBR Business School, Bangalore, Karnataka, IN
2 Managing Director, ISBR Business School, Bangalore, Karnataka, IN
3 Assistant Professor, ISBR Business School, Bangalore, Karnataka, IN

Abstract

This exploratory research studies the barriers for implementation Quality Management Systems in MSME Organisations in India. The key stakeholders identified for MSMEs are Leadership, Workforce, QMS and BE Practitioners and Customers. The methodology adopted is a Qualitative Analysis by Questionnaire followed by General Inductive approach. The study identifies Industry specific ISO certifications are valued by Customers and MSMEs. QMS is valued as important for defining processes, structured approach to work and organisational success. QMS enables Organisational Performance and Results, Growth and Sustainability, enhances Customer Focus, informs Leadership for right actions, supports employee engagement, performance, and growth, improves Quality and Reliability, helps to continually maintain, and improve processes, and makes organisation efficient and effective. Technology, Innovation, Organisation Knowledge, Transparency and Risk Management are also supported by good QMS Implementation. The constraints are improper Top management Commitment, QMS awareness, focus and implementation, Workforce reluctance, skills and knowledge, resources, Government support, Customer buying patterns, expensive Technological tools and lack of Innovation and new Products.

Keywords

Quality Management System, ISO 9001, Business Excellence, MSMEs, India

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