Impact of Group Decision Support System (GDSS) on Organizational Decision Making in Telecommunication Sector in Jordan

Corporate history is full of examples of individual decisions that have been taken by the CEOs or top executives on the basis of their position and power alone. There is the famous story of Lee Iaococa getting fired by Henry Ford II. In his autobiography Lee Iaococa has stated how some of the individual decisions taken by Henry Ford II cost the Ford Company. Such examples are a mystery to understand and in fact motivate researchers to probe into role of systems like GDSS. Decision making with groups is an important process within companies and strongly supported in universities. Policies, budget plans, and other organizational tasks frequently involve group discussions or meetings. Collaboration within groups can be very effective as knowledge is increased, but being geographically dispersed can present a problem. This study investigates the impact of GDSS on organizational decision making in the two top telecommunication companies in Jordan.