Review of Professional Management- A Journal of New Delhi Institute of Management

S. Michael ¹, V. Mariappan ²

Affiliations
1 Electricity Department, Margao, Goa India 403601, IN
2 Roever Engineering College, Anna University, Perambalur, Tamilnadu, IN

Abstract

Six Sigma is clearly one of todays most powerful and most effective management strategy programs for process changes, ultimately leading to world-class customer quality. The application of Six Sigma is very much a novelty and now begins in playing its dynamic part on the world stage of customer-focused quality. But it typically fails to deal effectively with the improvement or introduction of new services or innovating existing service delivery. So, this paper tries to integrate TRIZ into it to remedy its drawbacks and speed to ensure a successful response to the customer's needs and thereby increasing customer satisfaction. The paper begins by describing what can be achieved with the integrated process, reviews the traditional Six Sigma methodology by describing DMAIC, and TRIZ for service process creativity and innovation. And finally describes how TRIZ integrated into Six Sigma, which will accelerate new services introduction or improve an existing service process and ensures a profitable life cycle.

Keywords

Service Processes, Service Delivery, TRIZ, Six Sigma, Integration, Innovation, Quality Management, Quality Engineering, Customer Services Quality.

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S. Michael ¹, V. Mariappan ²

Affiliations
1 Electricity Dept. Goa, IN
2 Roever Engg. College Anna Univ. Perambalur, IN

Abstract

Six sigma is a well- liked and powerful statistical tools and techniques to drive out variability in the efficiency o f processes within the organisation. First introduced by Motorola in 1986 as a quality performance measurement, six sigma now has been developed into a statistically guided technique used to improve procedure and product quality. Many organizations have informed momentous profits due to adaptation o f six sigma project, though not all has success tales. Reports state that 60% six sigma projects either fails or profits doesn't last more than a year. Studies show that six sigma technique works under some conditions. This paper reviews the literatures associated with the factors that lead to sustainable and successful six sigma in the organization.

Keywords

Six Sigma, Sustainable Six Sigma, Success Factors, Quality Management.

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