Review of Professional Management- A Journal of New Delhi Institute of Management

Sini V. Pillai ¹, S. Jayadev ²

Affiliations
1 Assistant Professor, CET School of Management, College of Engineering Trivandrum, Thiruvanathapuram, IN
2 Asst. Professor, Postgraduate Department of Commerce & Research Centre, Mahatma Gandhi College, Thiruvananthapuram, IN

Abstract

A well-planned movement inside hospitals is indispensable for healthy and smooth administration to afford protected suitable services of social distancing among health service providers, patients and bystanders. This paper proposes an optimized model of a new healthier way to hospital administration– the unidirectional circular movement at hospitals for achieving effectual patient care. Primary data for the study was collected from doctors and postgraduate students through a structured questionnaire survey. Structural equation modelling was carried out to investigate the structural relationships among the observed and latent variables of the unidirectional circular movement inside hospital infrastructure. The proposed unidirectional movement in hospitals is likely to effectively avoid face-to-face interactions to maintain social distancing, which is of utmost importance in our fight against the Covid-19 pandemic. The proposed method and the variables of hospital infrastructure will heighten service quality by eliminating the fear of disease spread and its related infections and hurry up the facility deliverance method, thus relieving the pressure of long waiting hours.

Keywords

Hospital administration, Unidirectional circular movement, Patient care, Service quality, Social distancing.

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