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Motwani, Bharti
- An Empirical Study on the Effect of Enterprise Resource Planning(ERP) on Organizational Performance
Abstract Views :279 |
PDF Views:106
Authors
Affiliations
1 Prestige Institute of Management and Research, Indore, IN
1 Prestige Institute of Management and Research, Indore, IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 12, No 2 (2014), Pagination: 1-9Abstract
ERP is a new generation of software which provides internal and external agencies real-time access to the systems data. But, ERP projects always contain a high level of risk and uncertainty. The purchase of ERP software is a high-expenditure activity that consumes a significant portion of the capital budget. A wrong ERP project selection would either fail the project or weaken the system to an adverse impact on the company's performance.This paper focuses on effect of ERP on organizational performance. Balance Score Card (BSC) model is used as a basis for measuring different parameters of organizational performance. Results showed that ERP significantly affects the over-all organizational performance.
Keywords
BSC Model, Customers, Employee Learning and Growth, Internal Process, Etc.Full Text
- Profession as the Determinant on the Adoption of e-Taxation
Abstract Views :480 |
PDF Views:183
Authors
Affiliations
1 PIMR, Indore, IN
1 PIMR, Indore, IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 13, No 2 (2015), Pagination: 15-23Abstract
e-Taxation is a system for submitting tax documents to the Internal Revenue Service through the internet or direct portal, usually without any paper documents. The overall aim of e-taxation is to replace cumbersome manual and bureaucratic service systems with collaborative, efficient, process-driven and secure online delivery. Cutting edge technologies have made solutions more user-friendly in terms of ease-of-use. Despite the rapid adoption of e- tax filing in many countries, researchers have argued that there might be differences in the perception of people belonging to different professions. The study first emphasises on factors within the Technology Acceptance Model (TAM) that effects the adoption of e-taxation. Then, it focuses on understanding differences in the perception of people belonging to different professions towards e-taxation. The study will serve as a useful guideline for development of strategies in promoting the tax e-filing service in India.Full Text
- IT Based Services in Public and Private Sector Banks:A Study on Application of Information Technology on Customers
Abstract Views :327 |
PDF Views:111
Authors
Affiliations
1 Prestige Institute of Management & Research, Indore:452010, IN
1 Prestige Institute of Management & Research, Indore:452010, IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 10, No 2 (2012), Pagination: 73-80Abstract
Information technology has brought about a revolution in the banking industry. Availability of technology such as ICT as well as the increase in the competition in financial services have compelled banking sector to reconsider improving their operational efficiency and marketing strategies. This paper is an attempt to identify the impact of various IT based services offered by public and private sector banks on customers. Using questionnaire method , the study investigates factors that have framed perceptions of customers on IT based services offered by both types of banks. Then, Anova tests are carried out to find whether or not perceptions of customers on two groups of banks i.e. public and private banks for providing IT based services are significantly different. Anova tests are also generated on gender bias of perceptions of the male/female group of customers on the provision of IT based services and levels significance have been listed. This study can be helpful to planners, policy makers, bankers and those who are interested in the study of banking sector.Keywords
ICT, Marketing Strategies, Public Sector & Private Banks by Different Types of Banks.Full Text
- Assessing Service Quality Dimensions of Public and Private Sector Banks in Indore – An Empirical Study
Abstract Views :351 |
PDF Views:98
Authors
Affiliations
1 Prestige Institute of Management and Research, Indore (M.P.), IN
1 Prestige Institute of Management and Research, Indore (M.P.), IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 14, No 2 (2016), Pagination: 66-74Abstract
India is becoming one of the fastest growing banking markets in world due to various financial sector reforms, growth in the economy, rising foreign investments, favourable regulatory climate etc. This study evaluates the quality of service of public and private banks in the city of Indore from the perspective of the customer on the basis of framework of factors considered in early study of the public and private sector banks. Results of the pilot study explored eight factors namely security, empathy, services, and reliability, responsive, tangibles, accessible, considerate. Factors identified were further analyzed by applying Analysis of Variance (Anova). For measuring Service quality scale of SERVQUAL (as proposed by Chase, et al., 2001) was slightly modified and the target groups were administered with a structured questionnaire containing 22 quality items. The implication of this study is to highlight the importance of improving the service quality delivered by banking industry for the customer satisfaction.Keywords
Challenges, Customer Service, Customer Satisfaction, Banking Services, Service Quality.Full Text
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