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Application of Six Sigma in the Management of Indian Tertiary Education Institutions
Six Sigma is a systematic innovative activity focusing n process improvement. Education sector is the tertiary service sector having process and systems combined through the technology. The improvement of process can be accomplished by the DMAIC process in the tertiary education institutions. This has been applied successfully in many industries through out the world. Well known Indian companies have also applied this technique to improve delivery systems. The researcher in this paper has attempted to analyze the possibilities oaf applying this technique to meet the global challenges by the Indian higher education system.
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