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Tripathi, B.B.
- Addressing the Surge in Patient and Attendant Misbehavior: Effects on Healthcare Delivery and Quality of Care
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Authors
Affiliations
1 Senior Resident, Department of Community Medicine, BRD Medical College, Gorakhpur, UP., IN
2 Consultant Orthopedician, President Orthopedic Association of Gorakhpur, UP, IN
1 Senior Resident, Department of Community Medicine, BRD Medical College, Gorakhpur, UP., IN
2 Consultant Orthopedician, President Orthopedic Association of Gorakhpur, UP, IN
Source
The Indian Practitioner, Vol 76, No 7 (2023), Pagination: 27-29Abstract
Healthcare professionals, both in India and in the rest of the world, have been coming under increasing attack - both physical and verbal - from patients, their relatives, and attendants. This has led to physical and emotional stress on healthcare workers, which is creating difficulties in performing their duties. Not only the safety of healthcare workers is threatened but the quality of healthcare delivery to patients is also impacted. By understanding the underlying reasons and implementing proactive strategies, healthcare organizations can foster a safer environment for patients and providers alike. By addressing this issue head-on, we can preserve the integrity of healthcare systems, maintain quality care, and ensure the well-being of all involved parties.Keywords
Anger, Empathy, Frustration, Referral, Trust, Security Measures, Workplace Violence.
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