Refine your search
Collections
Co-Authors
Journals
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Khanai, Suryakumar N.
- A Study on Impact of Top Management Commitment on ISO 9001 Standard in Manufcturing Organisations
Abstract Views :240 |
PDF Views:0
Authors
Affiliations
1 Department of Post Graduate Studies, Visvesvaraya Technological University, IN
2 Department of Master and Business Administration, Gogte Institute of Technology, IN
1 Department of Post Graduate Studies, Visvesvaraya Technological University, IN
2 Department of Master and Business Administration, Gogte Institute of Technology, IN
Source
ICTACT Journal on Management Studies, Vol 4, No 4 (2018), Pagination: 843-848Abstract
Effect of Top Management Commitment on successful implementation of ISO 9001 standard happens when top level senior managers are committed to identify customer needs and satisfying them. Understanding the importance of quality management system in general and ISO 9001 standard in particular is very essential and more useful for manufacturing organizations. This study tried to explore the relationship between top management commitment (TMC) and ISO 9001 standard. TMC and critical factors of ISO 9001 standard were measured using self-administered questionnaire. The results found that there was a positive and significant correlation between TMC and ISO 9001 standard. However, the study did not report significant association between TMC and continuous improvement of ISO 9001 standard. TMC significantly predicted ISO 9001 standard. The way top management responds to the implementation of ISO 9001 standard affects the overall objectives of the organization.Keywords
Top Management Commitment, Customer Focus, Continuous Improvement, Supplier Relationships, ISO 9001 Standard.
References
- V. Arumugam, K.B. Ooi and T.C. Fong, “TQM practices and Quality Management Performance - An Investigation of their Relationship using Data from ISO 9001:2000 Firms in Malaysia”, TQM Magazine, Vol. 20, No. 6, pp. 636-650, 2008.
- J.L. Ashford, “The Management of Quality in Construction”, Routledge, 1992.
- N. Capon, J.U. Farley and S. Hoenig, “Determinants of Financial Performance: A Meta-Analysis”, Management Sciences, Vol. 36, pp. 1143-1159, 1990.
- K.S. Chin and T.W. Choi, “Construction in Hong Kong: Success Factors for ISO 9000 Implementation”, Journal of Construction Engineering and Management, Vol. 129, No. 6, pp. 599-609, 2003.
- Philip B. Crosby, “Quality is Still Free”, McGraw-Hill, 1996.
- W.E. Deming, “Out of the Crisis”, MIT Press, 1986.
- S.N. Dissanayaka, M.M. Kumaraswamy, K. Karim and M. Marosszeky, “Evaluating Outcomes from ISO 9000 Certified Quality System of Hong Kong Constructors”, Total Quality Management, Vol. 12, No. 1, pp. 29-40, 2001.
- S. Durairatna, S. Narangado and A.K. Jayawardana, “Impact of ISO 9001 Core Principle on Work Outcomes and Customer Satisfaction in Sri Lanka Manufacturing Organization”, Sri Lankan Journal of Management, Vol. 16, No. 1-2, pp. 89-103, 2011.
- J.R. Evans and W.M. Lindsay, “The Management and Control of Quality”, 4th Edition, Ohio: South-Western College Publisher, 1999.
- B.B. Flynn, R.G. Schroeder and S. Sakakibara, “A Frame Work for Quality Management Research and Associated Measurement Instrument”, Decision Sciences, Vol. 95, No. 2, pp. 6-14, 1994.
- K. Ishikawa, “What is Total Quality Control?”, Prentice-Hall, 1985.
- J.M. Juran, “Juran on Planning for Quality”, 1st Edition, The Free Press, 1988.
- J.M. Juran, “Juran on Leadership for Quality”, 1st Edition, The Free Press, 1989.
- C.S. Li and H. Gurnani, “Global Quality Management Programmes: How to Make their Implementation More Effective and Less Culture Dependent”, Total Quality Management Journal, Vol. 8, No. 1, pp. 1-16, 1997.
- D. McGeorge and P. Angela, “Construction Management New Directions”, Oxford: Blackwell Science, 2000.
- C. Prodromos Chatzoglou, “Critical Success Factors for ERP Implementation in SMEs”, Proceedings of Federated Conference on Computer Science and Information Systems, pp. 1243-1252, 2016.
- S. Ragthaman and L. Korte, “The ISO 9000 International Quality Registration: An Empirical Analysis of Implication for Business Firms”, International Journal of Applied Quality Management, Vol. 2, No. 1, pp. 59-73, 1999.
- D. Samson and M. Terziovski, “The Relationship between Total Quality Management Practices and Operational Performance”, Journal of Operational Management, Vol. 17, pp. 393-409, 1999.
- J.V. Saraph, P.G. Benson and R.G. Schroeder, “An Instrument for Measuring the Critical Factors of Quality Management”, Decision Sciences, Vol. 20, No. 4, pp. 810-829, 1989.
- I. Sharif, “The Barriers Affecting the Implementation of Quality Management System-ISO 9000 in Libyan Manufacturing Public Sector Organisations”, PhD. Dissertation, School of Management, Salford University, 2005.
- P.J. Singh, M. Feng and A. Smith, “ISO 9000 Series of Standards: Comparison of Manufacturing and Service Organizations”, International Journal of Quality and Reliability Management, Vol. 23, No. 2-3, pp. 122-129, 2006.
- S. Subba Rao, “Does ISO 9000 have Effect on Quality Management Practices? All International Empirical study; Quality Assurance and Total Quality Management”, Total Quality Management and Business Excellence, Vol. 8, No. 6, pp. 335-346, 1997.
- W.A. Taylor and G.H. Wright, “The Impact of Senior Managers’ Commitment on the Success of TQM Programmes-An Empirical Study”, International Journal of Manpower, Vol. 24, No. 5, pp. 535-550, 2003.
- M. Terziovski, D. Power and A. Sohal, “The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance”, European Journal of Operational Research, Vol. 146, pp. 580-595, 2003.
- Relationship between Top Management Commitment and Organizational Performance in ISO 9001 Certified Manufacturing Organizations
Abstract Views :115 |
PDF Views:0
Authors
Affiliations
1 Department of Management and Business Administration, KLS Gogte Institute of Technology, IN
1 Department of Management and Business Administration, KLS Gogte Institute of Technology, IN