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Authors
Affiliations
1 Logistics and Supply Chain Management, Wollega University, ET
Source
ICTACT Journal on Management Studies, Vol 6, No 1 (2020), Pagination: 1186-1195
Abstract
The purpose of this study is to assess the effect of total quality management on organization performance in Bahir Dar Textile Share Company. Specifically, the study examines the variables product quality, operational quality and customer service quality that has their effect on organization performance. This study is conducted on explanatory design of research. The study employs stratified with simple random sampling technique to select the sample respondents. Findings indicate that product quality followed by customer service quality and operational quality have a significant positive effect on organization performance.
Keywords
Total Quality Management, Organization Performance, Operation Quality, Customer Service Quality.
