Performance Evaluation of Service Quality of GSM Network Provider in Lagos, South-west Nigeria

In this research, a performance evaluation of a GSM Network provider was carried out in Lagos, South-West Nigeria. The research is aimed at evaluating the Quality of Service (QOS) provided by a GSM Network Operator in relation to the standards specified by Nigerian Communication Commission (NCC) which is the main regulatory body for telecommunication operations in Nigeria. The Network performance was evaluated on the bases of six major Key Performance Indicators (KPIs) i.e., Call drop rate (CDR), Handover failure rate (HFR), Handover success rate (HSR), Call complete rate (CCR), Call setup success rate (CSSR) and Call setup failure rate (CSFR). The result of the research showed that the GSM Network provider failed to achieve the QOS benchmark setup by NCC in all the KPIs parameters measured.