Preference of Women in Hotel Industry: An Empirical Study

The hotel industry is a human based industry. The success of a hotel depends on the human relationships. The hotel management has realized that in order to keep their guest happy right employee must be hired. An insight into the services provided in the hotel shows that the employees in the hotel needs to be patient, soft spoken and have high level of human understanding. Keeping this in mind the present study was carried out in the 5 star hotels of Mumbai, Pune, Nashik and Aurangabad to find out the reasons for preference of women employee in hotel. The Human Resource managers of these hotels were taken as samples to collect the information. The study showed that the women employees are preferred to be hired in Front Office due to their soft skills expertise and in the House keeping department due to their esthetic sense. Very few women employee were found to be working in Food Production department. The study reveals why women are preferred more in guest service areas of the hotel with the help of variables like Human Understanding, Patience Communication Skills, and Aesthetic sense. The study also analyses the reason for preference of Women Employee at managerial level. The variables taken into consideration were interpersonal skills, decision making ability, democratic leadership, coordination and flexible nature. One Way Analysis Of Variance was used for interpretation and verification for the significance relationship amongst each variable. The study proves that the women employees are more suitable at the Guest service areas and also at the managerial level. Her coordinating and Democratic style of leadership was appreciated, however she was found lacking in her decision making ability. The study concludes that there are benefits of hiring women in hotel industry.