Total Quality Management and Performance of Small and Medium Enterprises: A Study of Selected Small and Medium Scale Industries in Anambra State

The objective of this research is to determine if the degree of implementation of TQM principles is associated with financial performance of selected SMEs in Anambra state as well as determine the specific TQM principles that propel successful financial and non-financial performance of SMEs in Anambra State. The research method used in this study is descriptive survey. The source of data was primary data. In order to solve the envisaged problem in this research, some research questions were formulated. The findings revealed the degree of implementation of TQM principles is associated with financial performance of selected SMEs in Anambra state as well as determine the specific TQM principles that propel successful financial and non-financial performance of SMEs in Anambra State. The study recommends that SMEs should initiate and implement companywide and customer centered TQM programmes to attain and sustain customers satisfaction and performance, TQM requires 100 percent commitment from everyone so SMEs should apply relevant mix capable of motivating all categories of staff for quality concern and optimum productivity and also ensure hiring right caliber of staff that possess the required know how, All stakeholder of quality control should ensure that the expenditure on quality control is justified through proper monitoring, checks and inspection of forestall customers complaint, defective and returned products, loss of goodwill and ultimately boosts performances of SMEs.