AIRCC's International Journal of Computer Science and Information Technology

Mohammad Hijjawi ¹, Hesham Abusaimeh ¹

Affiliations
1 Department of Computer Science, Applied Science University, Amman, JO

Abstract

This paper discusses a prototype idea of applyinga Conversational Agent (CA) to be embedded into the Jordanian E-government websites. The Conversational Agent is a smart system used to handle natural conversations between user and machine. A Jordanian citizen facing struggles when he/she want to apply for a service through the E-government portal.In addition the Jordanians struggling when searched for a piece of information (for example the needed documents for a specific service) inside the E-government websites. This struggling comes from number of reasons such as the needed knowledge that the user could have to deal with such services and the big number of links that the user must visitto achieve his/her target. In addition, the Jordanian E-Government websites does not meet the users' requirements in their design. Instead, this paper proposes the idea of applying a prototype called CA into those websites as a general helpdesk automated service to save the Jordanians time and effort. Simply, the user will chat with the proposed CA with what he/she coming to do through the targeted website using a text based Arabic conversations. The CA's responses might be the exact needed link or the targeted information. Such a proposed service will strength the Jordanian E-government platform especially for accessibility and usability factors and as to best of our knowledge, no country has been applied it before.

Keywords

Electronic Government, Jordan, Usability, Accessibility and Conversational Agent.

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Hesham Abusaimeh ¹

Affiliations
1 Department of Computer Science, Applied Science University, Amman, 11931, JO

Abstract

The cloud computing is the most efficient technology that reduces the time, cost and resources which are used by IT companies of any size from small to large companies. There are many cloud approaches existing nowadays related to store the data files and synchronize file versions. However, few of these cloud models let the user open or configure the file on cloud. Therefore, our new cloud model proposed in this paper concentrate to let the user open, execute, configure, edit, delete, and update his files online, on the cloud. It gives the user all the operating systems features and virtual desktop icons on the cloud. In addition, the proposed cloud operating system offers variety of selected applications that allow the users to write documents, draw graphs, and compile classes and programs.

Keywords

Cloud OS, Cloud Computing, Web OS, Cloud Kernel.

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