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An Exploration of the Factors Affecting Users' Satisfaction with Mobile Payments


Affiliations
1 Department of Information Management, I-Shou University, Taiwan, Province of China
 

Mobile payment allows consumers to make more flexible payments through convenient mobile devices. While mobile payment is easy and time save, the operation and security of mobile payment must ensure that the payment is fast, convenient, reliable and safety in order to increase the users' satisfaction. Therefore, this study based on technology acceptance model to explore the impact of external variables through perceived usefulness and perceived ease of use on users' satisfaction. The data analysis methods used in this study are descriptive statistical analysis, reliability and validity analysis, Pearson correlation analysis and regression analysis to verify the hypotheses. The results show that all hypotheses are supported. However, mobile payment is still subject to many restrictions on development and there are limited related researches. The results of this study provided insight into the factors that affect the users' satisfaction for mobile payment. Related services development of mobile payment and future research suggestions are also offered.

Keywords

Mobile Payment, Technology Acceptance Model, Users’ Satisfaction.
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  • An Exploration of the Factors Affecting Users' Satisfaction with Mobile Payments

Abstract Views: 325  |  PDF Views: 203

Authors

Lisa Y. Chen
Department of Information Management, I-Shou University, Taiwan, Province of China
Wan-Ning Wu
Department of Information Management, I-Shou University, Taiwan, Province of China

Abstract


Mobile payment allows consumers to make more flexible payments through convenient mobile devices. While mobile payment is easy and time save, the operation and security of mobile payment must ensure that the payment is fast, convenient, reliable and safety in order to increase the users' satisfaction. Therefore, this study based on technology acceptance model to explore the impact of external variables through perceived usefulness and perceived ease of use on users' satisfaction. The data analysis methods used in this study are descriptive statistical analysis, reliability and validity analysis, Pearson correlation analysis and regression analysis to verify the hypotheses. The results show that all hypotheses are supported. However, mobile payment is still subject to many restrictions on development and there are limited related researches. The results of this study provided insight into the factors that affect the users' satisfaction for mobile payment. Related services development of mobile payment and future research suggestions are also offered.

Keywords


Mobile Payment, Technology Acceptance Model, Users’ Satisfaction.

References