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Gopal, R. K.
- Analysis of HR practices in the IT Sector (With Special Reference to Bangalore City)
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Authors
Affiliations
1 BMS College of Engineering, Bangalore, IN
2 CMR Institute of Technology, Bangalore, IN
1 BMS College of Engineering, Bangalore, IN
2 CMR Institute of Technology, Bangalore, IN
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DHARANA - Bhavan's International Journal of Business, Vol 6, No 2 (2012), Pagination: 53-60Abstract
The world of Human Resources is changing quickly. Human Resource Development is increasingly driven by customer demands, technology, intense competition and employees needs. This means that organizations which fail to measure effectively the qualitative areas of their business and human resources will lose a competitive edge. HR today is a key contributor towards solving organizational issues and achieving relevant business outcomes. The market scenario after the recession has lead to radical changes in the IT industry. From time to time there is a need for the researchers to pause and reflect on the status of the HR practices. Best HR practices will help the organization in bringing about radical improvement rather than incremental ones. The current study is an attempt to study and analyse the HR practices in the IT sector. The study identified two sets of main variables, the traditional HR practices and the modern HR practices. Further each main variable had sub variables under them which were used for analysing the HR practices. A focussed study was conducted to identify the best HR practices prevailing in the IT sector. Hence this paper has made an attempt to highlight the areas of HRM which need to be focussed for a better organizational climate.Keywords
HR Practices, IT Organizations.Full Text
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Abstract Views :161 |
PDF Views:75
Authors
T. V. Raju
1,
R. K. Gopal
1
Affiliations
1 R V Institute of Management, Bangalore, IN
1 R V Institute of Management, Bangalore, IN
Source
DHARANA - Bhavan's International Journal of Business, Vol 2, No 1 (2008), Pagination: 23-27Abstract
The new era of business marketing is built on effective relationship management. Relationship management centers on all activities directed towards establishing, developing and maintaining successful exchanges with customers and other constituents. Nurturing and management of customer relationships has emerged as an important strategic activity in most firms. This is because loyal customers are far more profitable to keep than those customers who are price sensitive and perceive little difference among alternative offerings. Secondly a firm that is successful in developing strong relationships with customers secures important and lasting advantages that are hard for competitors to understand or copy. This paper is an attempt to understand buyer behavior, concepts of CRM and the application software used in implementing CRM.Keywords
Always-A-Share Behavior, Lost-For-Good Behavior, Customer Facing Applications, Customer Touching Applications, Customer Centric Applications.Full Text
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