Software Engineering

P. Dheepan ¹, Rajeswari Sridhar ¹

Affiliations
1 Department of Computer Science & Engineering, Anna University, Chennai, IN

Abstract

The aim of this project is to develop a Text-to-Speech synthesizer in Tamil language which will be used by illiterate people. The secondary objective is to facilitate Tamil linguists to correct the pronunciation of the synthesizer. The pronunciation correction mechanism will improve the synthesizer over a period of time through collective experience of the Tamil linguists. The synthesizer is developed based on FESTIVAL framework. The framework facilitates the construction of high quality synthetic voice with substantially less amount of resources in a short span of time. The user interface that facilitates pronunciation prediction&correction is developed using Microsoft Visual Studio .NET.

Keywords

TTS, Text-to-Speech, FESTIVAL, Tamil Speech Synthesis, Concatenation Synthesis.

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A. Gurusankar ¹, Rajeswari Sridhar ¹

Affiliations
1 Department of Computer Science & Engineering, Anna University, Chennai, IN

Abstract

Voice Analytics is a new emerging trend in the market which focuses on analyzing the spoken content of the voice and extracting valuable information from the spoken content. Voice Analytics refers to the process of analyzing the speech signal, extracting the features and dwelling more insight into the signal to understand what is being spoken. The aim of this project is to develop a comprehensive Voice Analytics System for an Enterprise which will be used by the Management in arriving at Management decisions. The system is developed for an insurance industry which can be deployed in the call centre of any insurance industry. This is the low computation cost based system which can be deployed in call centres of any industry kind.

Keywords

MFCC, CRM, SNR, Voice Analytics, Customer Care Services.

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