https://www.i-scholar.in/index.php/CiiTSET/issue/feed Software Engineering 2022-11-01T02:12:53+00:00 Dr. V. Sivaraj editor@ciitresearch.org Open Journal Systems <p>The Aim of Journal Software Engineering and Technology is the international archival journal focusing on research and experience that contributes to the improvement of software development practices. The journal's scope includes methods and techniques to better engineer software and manage its development.</p><p>The scope of the journal includes developing technologies in Software management, quality and metrics, Software processes, Software architecture, modeling, specification, design and programming Functional and non-functional software requirements Software testing and verification &amp; validation Empirical studies of all aspects of engineering and managing software development.<br /><br /></p> https://www.i-scholar.in/index.php/CiiTSET/article/view/216043 Parent-teacher Collaboration Towards Enhanced Reading Comprehension of Learners 2022-11-01T02:12:53+00:00 Princess S. Cruz Melanie F. Dionisio Marilyn DL. Polintan Roselle D. Urbano In this study, twenty randomly chosen Grade 2 pupils enrolled in San Pedro Elementary School for the academic year 2021-2022, along with their parents, participated in an eight-week action research project. Those pupils who were chosen fell on the frustration level wherein the result of Early Grade Reading Assessment (EGRA) - Pretest results for those who were chosen served as the basis for intervention. It was done to help pupils improve their reading comprehension skills through parent-teacher collaboration, as well as to teach parents and teachers that collaboration is a vital part that deserves enough attention. The researchers employed a descriptive-correlational research method to see if collaboration between parents and teachers might help pupils improve their reading comprehension skills. The collected data was statistically examined using t-test for correlated samples. In light of the study's objectives, the following findings are provided and discussed: (1) It was found that the students' reading comprehension performance has improved based on the results of the pretest and posttest. Furthermore, (2) the results revealed a significant difference on the reading comprehension of the learners between before and after exposure to parent-teacher collaboration. Lastly, (3) it is recommended that parent-teacher collaboration be prioritized in Continuous Improvement Programs that concentrate on reading comprehension skills in the primary grades. 2022-10-31T00:00:00+00:00 https://www.i-scholar.in/index.php/CiiTSET/article/view/216044 A Proposed Approach for Evaluating the Support Ticketing System in Enhancing Customer Relationship 2022-11-01T02:12:53+00:00 Mohamed Salaheldin Ahmed msalah@syntax4it.com. Mohamed Ahmed Ragab m.a.ragab@outlook.com Sameh Mohamed Samir samehmsamir@yahoo.com. Mahmoud Abdelaal Abdallah Mahmoud.abdallah@outlook.com. Atef Raslan Dr.Atef.Raslan@gmail.com Customer engagement and satisfaction become important topics for most companies and are hard to achieve. Traditionally, companies work hard to overcome difficulties in processing customer requests, incidents, and complaints, as well as difficulty in evaluating the performance of their staff in responding to customer requests, moreover, it is hard to keep track of all interactions with customers. Using Support Ticketing Systems helps companies achieve customer satisfaction and evaluate the efficiency of the company's staff in meeting the needs of customers and keeping them engaged. So, we propose an approach to evaluate the Support Ticketing System and its role in enhancing customer relationships. 2022-10-31T00:00:00+00:00 https://www.i-scholar.in/index.php/CiiTSET/article/view/216045 Comparison of Extracting Data Using End-user Visual Tools and Traditional Methods 2022-11-01T02:12:53+00:00 Atef Raslan Dr.Atef.Raslan@gmail.com Ahmed N.Abdelbaset ahmed.6nasser@gmail.com Al- Hussein A. Galal alhusseingalal1983@gmail.com Mohamed A. Abdelaziz abdelazizmohamed985@gmail.com End users including technical and non-technical are facing many problems regarding extracting big amount of data through public websites. Our aim here is that we try to provide a way or solution to extract needed data faster, more accurate, with no code and easy to be used for technical users and nun-technical users as well. 2022-10-31T00:00:00+00:00