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Sayankar, Vinod N.
- To Study Quality Management System for Reduction of Quality Cost
Abstract Views :332 |
PDF Views:1
Authors
Affiliations
1 Sankalp Business School, Vadgaon ( Bk) Ambegaon (Bk) Pune - 41, IN
1 Sankalp Business School, Vadgaon ( Bk) Ambegaon (Bk) Pune - 41, IN
Source
Asian Journal of Management, Vol 4, No 1 (2013), Pagination: 36-39Abstract
Today's challenge for business is to produce quality products in an organized and capable way. Quality is one of the four key objectives in operations management along with cost and delivery of goods. Quality goods can provide an organization with competitive edge. Good quality can reduces costs due to rework, scrap and product or shipment returns. Quality goods increases productivity and hence profits, other measures of progress such as brand image and product image. The total cost of quality can be minimized by observing the relationship between cost of quality and degree of conformance to customer requirements. Reduction in cost of quality can give the organization tangible and intangible benefits.References
- Total Quality Management by K Shridhara Bhat, Himalaya Publishing House
- http://en.wikipedia.org/wiki/Quality_control#Total_quality_control
- http://en.wikipedia.org/wiki/Quality_costs#Definitions
- http://en.wikipedia.org/wiki/Cost_of_poor_quality
- http://www.businessballs.com/dtiresources/quality_management_syste ms_QMS.pdf
- Service Quality in Private Bus Service – A Case Study of Pune-Nagpur Bus Services
Abstract Views :877 |
PDF Views:0
Authors
Affiliations
1 Sankalp Business School, Vadgaon (Bk) Behind Sinhgad Campus Ambegaon (Bk) Pune - 41, IN
1 Sankalp Business School, Vadgaon (Bk) Behind Sinhgad Campus Ambegaon (Bk) Pune - 41, IN
Source
Asian Journal of Management, Vol 4, No 4 (2013), Pagination: 277-281Abstract
Organizations are becoming increasingly aware of the importance of quality in maintaining competitive advantage. Total Quality Management has been a demand for business during the last decade and the whole issue of quality has received massive attention in business. Quality in services is basically a customer oriented phenomenon. The quality of service delivery results in customer satisfaction and their retention as it reinforces the perception that the value of the service received is greater than the price paid for it. Quality in private bus services plays an important role. Customer's expectation is high in getting quality service in this type. Customers are not expecting comfort but also demand various facilities requirements. Survey has been done of various transport bus operators.Keywords
Total Quality Management, Service Delivery, Customer SatisfactionReferences
- Services Marketing By Govind Apte, Oxford University Press
- Services Marketing by Dr.S.Shajahan , Himalaya Publishing House
- Services Marketing by Vasanti Venugopal , Raghu V.N. , Himalaya Publishing House
- http://en.wikipedia.org/wiki/Service_quality
- http://ils.unc.edu/daniel/131/servicequality.html
- http://www.wikihow.com/Measure-Service-Quality
- http://www.travelyaari.com
- Importance of Employee’s Attitude in an Organization
Abstract Views :234 |
PDF Views:0
Authors
Affiliations
1 Sankalp Business School, S.No. 9/1/1 Ambegaon (Bk) Behind Sinhgad College, Vadgaon (Bk), Pune - 411041, IN
1 Sankalp Business School, S.No. 9/1/1 Ambegaon (Bk) Behind Sinhgad College, Vadgaon (Bk), Pune - 411041, IN