A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Venkata Rao, Y.
- Quality Management Model (QMM) for Knowledge Resource Management in University Libraries and Information Centers:A Conceptual Framework
Authors
1 Assam University, Silchar 788 011, Assam, IN
2 Depatment of Business Administration, Pondichery University, Pondichery 605 014, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 45, No 3 (2008), Pagination: 365-372Abstract
Quality is a relative concept, closely linked to the level of user expectation and requirements. The relative nature of quality leads ultimately to excellence. Quality management includes effectiveness and efficiency rating, cost control, service assessment, user-oriented analysis. In the University system, libraries are the backbone to support the concept of quality academic functions. Unless and until, there is a quality approach in managing knowledge resources at library, it is difficult to expect quality in academic activities in a university. In order to adapt to these new circumstances, universities are implementing new management procedures, and, for their part, university libraries are forced to make fundamental changes in order to conduct their business in line with managerial criteria. In this direction, an attempt has been made on Quality Management Model for Knowledge Resource Management and presented Assam University Library as a case study.
The paper describes about the conceptual framework of Quality Management Model (QMM), objectives, steps of QMM, and impact of Quality Management (QM) on marketing concept in library and information services, QM and HRD, QM and Information Communication Technology (ICT), application of library and information services to the knowledge society.
Keywords
Quality Management Model, Knowledge Resources, Information Communication Technology, Information Management, Human Resource Development, University Library System.
References
- Barrow (J W). Does total quality management equal librariyal learning? Quality Progress. Vol. 26(7); 1993; p39-43.
- Beckhard (R); Harris. Organizational Transitions: Managing Complex Change. (2nd ed.) Reading, MA: Addison Wesley, 1987.
- Cohen (S); Brand (R). Total Quality Management in Government. San Francisco: Jossey Bass, Inc., 1993.
- Collman (D). The proper distribution of Total Quality Management - Quality Progress, 28, (February), 1995, p75-77.
- Cummings (Thomas G); Worley (Christopher G). Organizational Development and Change, United States, 2001.
- David (Balch). Television Corporation of Singapore Library.
- Garvin (D A). Building a Learning Organization. Business Credit. Vol. 96(1); 1993; p19-28.
- Martin (L). Total Quality Management: The New Managerial Wave. Administration in Social Work. Vol. 17(2); 1993; p115.
- IGNOU. Course Material for BLISc, IGNOU, New Delhi, 2000.
- Sashkin (M); Kiser (K J). Creating and Supporting a TQM culture. In: Putting Total Quality Management to work. San Francisco: Berrett-Koehler, p117-147.
- Sugarman (B). The Well Managed Human Service Organization: Criteria for a Management Audit. Administration in Social Work. Vol. 12(2); 1988; p17-27.
- The Workshop on innovations in managing and marketing library and information resources held on 9-11 September 1998 organized by the Asian Media Information Communication Centre, (AMIC) with support from The Japan Foundation Asia Center and UNESCO.
- Vroom (V); Yetton (P). Leadership and Decision Making. Pittsburgh: University of Pittsburgh Press, 1973.
- Wayne Hunike (President). Advantage Management Systems.
- www.johnstark.com. Visited on 15th August, 2003.
- www.skyenet.net/~leg/tqm.htm. Visited on 15th August, 2003.