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Authors
Affiliations
1 School of Library and Information Science, North Carolina Central University, Fayetteville Road, Durham-NC 27707, US
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 35, No 3 (1998), Pagination: 141-141
Abstract
Quality of Information service depends on customer satisfaction. It also depends on the fidelity to the content of information in documents. Customer interface with the service production and delivery system is very significant. Design of customer interface is as important as the design of service production and delivery system.