OPUS: HR Journal

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Tenure of Service and its Impact on Employee Vulnerability to Stress in ITeS-BPO Companies


Affiliations
1 Chandigarh University, Chandigarh, India
     

   Subscribe/Renew Journal


Growing stress level in today's work environment is visible easily and it continues to spread. If this is not managed with caution it can lead to various psychological diseases than can badly hamper the health of an employee as well as the productivity of the organization. This paper aims at understanding reasons for employee vulnerability and relationship of the same with regards to Tenure of Service of the respondent. ITeS-BPO companies located at NCR (National Capital Region of Delhi) form the population for selecting the sample units. Hence, the survey was limited to companies located in Delhi and other NCR towns. Call-floor executives and operational managers at all levels were the target population for the study. The results of the research substantiate that the respondents in the group 12 months - 24 months of the tenure of service are the most vulnerable to stress. Also, the results indicated that the respondents with more than 36 months of service are least vulnerable to stress while working with an ITeS-BPO company. The study suggested that companies should explore in detail the causes due to which employees get tired very easily and thus become vulnerable to stress. Appropriate measures should be taken that may include time management, physical exercises, yoga, and meditation.

Keywords

Stress, Information Technology, Business Process Outsourcing, Business Process Management, Vulnerability, Tenure of Service, Burnout.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Khalid, A. (2012). Role of supportive leadership as a moderator between job stress and job Performance. Information Management and Business Review, 4(9), 487-495.

  • Mehta, A., Armenakis, A., Mehta, N., & Irani, F. (2006). Challenges and opportunities of business process outsourcing in India. Journal of Labour Research, 27(3), 323-337.

  • Lather, A. S., & Jain, S. (2005). Motivation and job satisfaction: A study of associates of public and private sector. Delhi Business Review, 6(1), 77-84.

  • Raina, A. D. (2006). Management of call center-boredom, employee attrition and retention. The ICFAI Journal of Organizational Behaviour, 13(3), 24-34.

  • Apte, U., & Mason, R. (1995). Global disintegrate of information-intensive services. Management Science, 41(7), 1250-1263.

  • Bharati, T., Nagarathnamma, B., & Reddy, S. V. (1991). Effect of occupational stress on job satisfaction. Journal of the Indian Academy of Applied Psychology, 17(1-2), 81-85.

  • Fried, M. R. (2008). Stress management for success in the workplace. London, Oxford University Press.

  • Lazarus, R. S. (1974). The psychology of coping: Issues of research and assessment. Basic Books, New Delhi.

  • Mehra, P. (2004). Study on stress levels in organisations and impact on employee behavior. IJTD Journal, 34(1), 91-101.

  • Savery, L. K., & Wingham, D. (1991). Coping with the career plateau: Motivators for directors for child care centers. Leadership and Organization Development Journal, 12, 20-23.

  • Swaminath, P. S., & Rajkumar, S. (2013). Stress levels in organizations and their impact on employees’ behaviour. BVIMR Management Edge, 6(1), 79-88.

  • Urska, T., Sonja, T., & Zizek, S. S. (2011). Effective approaches to managing stress of employees. Review of Management Innovation & Creativity, 4(10), 46-57.

  • Vanitha, V., Vasanthi, M., Kamalanabhan, T. J., & Sivasabramanian, T. A. (2006). A study on organizational commitment and stress among information technology professionals. The ICFAI Journal of Organizational Behaviour, 18(2), 51-62.


Abstract Views: 229

PDF Views: 0




  • Tenure of Service and its Impact on Employee Vulnerability to Stress in ITeS-BPO Companies

Abstract Views: 229  |  PDF Views: 0

Authors

Rupali Arora
Chandigarh University, Chandigarh, India

Abstract


Growing stress level in today's work environment is visible easily and it continues to spread. If this is not managed with caution it can lead to various psychological diseases than can badly hamper the health of an employee as well as the productivity of the organization. This paper aims at understanding reasons for employee vulnerability and relationship of the same with regards to Tenure of Service of the respondent. ITeS-BPO companies located at NCR (National Capital Region of Delhi) form the population for selecting the sample units. Hence, the survey was limited to companies located in Delhi and other NCR towns. Call-floor executives and operational managers at all levels were the target population for the study. The results of the research substantiate that the respondents in the group 12 months - 24 months of the tenure of service are the most vulnerable to stress. Also, the results indicated that the respondents with more than 36 months of service are least vulnerable to stress while working with an ITeS-BPO company. The study suggested that companies should explore in detail the causes due to which employees get tired very easily and thus become vulnerable to stress. Appropriate measures should be taken that may include time management, physical exercises, yoga, and meditation.

Keywords


Stress, Information Technology, Business Process Outsourcing, Business Process Management, Vulnerability, Tenure of Service, Burnout.

References