Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Occupational Stress:Relationship with Emotional Intelligence and Coping Self-Efficacy


Affiliations
1 Department of Psychology, Daulat Ram College, University of Delhi, Delhi, India
     

   Subscribe/Renew Journal


The present study aimed to investigate the relationship of occupational stress with emotional intelligence (EI) and coping self-efficacy (CSE). The sample consisted of 159 bank employees working in public and private banks in Delhi-NCR. Out of these, 87 were males and 72 were females. The age range of the sample was 27–55 years (mean age = 39 years). The Occupational Role Questionnaire of Occupational Stress Inventory, CSE Scale, and the Assessing Emotions Scale were used for data collection. Data were analysed using independent samples t-test, correlational analysis, and multiple regression analysis. Results showed that a significant negative relationship exists between occupational stress and EI, and between occupational stress and CSE. A significant positive relationship was found between CSE and EI. Multiple regression analysis showed EI as a significant predictor of occupational stress. Implications based on enhancing EI so as to decrease occupational stress are discussed.

Keywords

Occupational Stress, Emotional Intelligence, Coping Self-Efficacy.
Subscription Login to verify subscription
User
Notifications
Font Size

  • Bandura, A. (1994). Self-efficacy. In V. S. Ramachaudran (Ed.), Encyclopedia of human behavior (Vol. 4, pp. 71–81). New York: Academic Press.
  • Bandura, A. (1997). Self-efficacy: The exercise of control. New York: W. H. Freeman.
  • Bar-On, R. (1997). Bar-On Emotional Quotient Inventory (EQ-I): Technical Manual. Toronto, Canada: Multi-Health Systems.
  • Bar-On, R. (2000). Emotional and social intelligence: Insights from the Emotional Quotient Inventory (EQ-i). In R. Bar-On and J. D. A. Parker (Eds.), Handbook of emotional intelligence. San Francisco: Jossey-Bass.
  • Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review. Personnel Psychology, 31, 665–699.
  • Belanger, F. (2005). Emotional intelligence contributes to success in computing studies. United press International. Retrieved from http:// www.physorg.com/news 6953.html
  • Benight, C. C., Ironson, G., Klebe, K., Carver, C. S., Wynings, C., Burnett, K.. & Schneiderman, N. (1999). Conservation of resources and coping self-efficacy predicting distress following a natural disaster: A causal model analysis where the environment meets the mind. Anxiety, Stress, and Coping, 12, 107–126. doi:10.1080/10615809908248325.
  • Brackett, M. A., & Mayer, J. D. (2003). Convergent, discriminant, and incremental validity of competing measures of emotional intelligence. Personality and Social Psychology Bulletin, 29(9), 1147–1158.
  • Brackett, M., Mayer, J., & Warner, R. (2004). Emotional intelligence and its relation to everyday behaviour. Personality and Individual Differences, 36(6), 1387–1402.
  • Chan, D. W. (2004). Perceived emotional intelligence and self-efficacy among Chinese secondary school teachers in Hong Kong. Personality and Individual Differences, 36(8), 1781–1795.
  • Chesney, M. A., Neilands, T. B., Chambers, D. B., Taylor, J. M., & Folkman, S. (2006). A validity and reliability study of the Coping Self-Efficacy Scale. British Journal of Health Psychology, 11, 421–437.
  • Elias, H., Mahyuddin, R., Abdullah, M. C., Roslan, S., Noordin, N., & Fauzee, O. (2007). Emotional intelligence of at risk students in Malaysia secondary schools. International Journal of Learning, 14(8), 51–56.
  • El-Sayed, S., El-Zeiny, H., & Adeyemo, D. (2014). Relationship between occupational stress, emotional intelligence, and self-efficacy among faculty members in faculty of nursing Zagazig University, Egypt. Journal of Nursing Education and Practice, 4(4), 183–194.
  • French, J. R. P., Caplan, R. D., & Harrison, R. V. (1982). The mechanisms of job stress and strain. Chichester, England: Wiley.
  • French, J. R. P., Jr., & Kahn, R. L. (1962). A programmatic approach to studying the industrial environment and mental health. Journal of Social Issues, 18, 1–47.
  • French, J. R. P., Rodgers, W., & Cobb, S. (1974). Adjustment and person-environment fit. In G.V. Coelho, D.A. Hamburg, & J.E. Adams (Eds), Coping and adaption. New York, NY: Basic Books.
  • Gohm, C. L., Corser, G. C., & Dalsky, D. J. (2005). Emotional intelligence under stress: Useful, unnecessary, or irrelevant? Personality and Individual Differences, 39(6), 1017–1028.
  • Goleman, D. (1995). Emotional intelligence. New York: Bantam Book.
  • Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
  • Jex, S. M. (2002). Organizational psychology: A scientist-practitioner approach. New York, NY: John Wiley & Sons.
  • Kafetsios, K. (2004). Attachment and emotional intelligence abilities across the life course. Personality and Individual Differences, 37(1), 129–145.
  • Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24, 285–308.
  • Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd ed.). New York: Wiley.
  • Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.
  • Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer.
  • Malouff, J. M., Schutte, N. S., & Thorsteinsson, E. (2014). Trait emotional intelligence and romantic relationship satisfaction: A meta-analysis. American Journal of Family Therapy, 42, 53–66.
  • Martins, A., Ramalho, N., & Morin, E. (2010). A comprehensive meta-analysis of the relationship between emotional intelligence and health. Personality and Individual Differences, 49(6), 554–564.
  • Martocchio, J. J., & O’Leary, A. M. (1989). Sex differences in occupational stress: A meta-analytic review. Journal of Applied Psychology, 74(3), 495–501.
  • Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3–31). New York: Basic Books.
  • Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.), The handbook of intelligence (pp. 396–420). New York: Cambridge University Press.
  • McGrath, J.E. (1976). Stress and behaviour in organizations. In M.D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1351–1396). Chicago: Rand McNally.
  • Mikolajczak, M., Menil, C., & Luminet, O. (2007). Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes. Journal of Research in Personality, 41, 1107–1117.
  • Ogińska-Bulik, N. (2005). Emotional intelligence in the workplace: Exploring its effects on occupational stress and health outcomes in human service workers. International Journal of Occupational Medicine and Environmental Health, 18, 167–175.
  • Osipow, S. H. (1998). Occupational stress inventory-revised edition (OSI-R): Professional manual. USA- Psychological Assessment Resources, Inc.
  • Perry, C., Ball, I., & Stacey, E. (2004). Emotional intelligence and teaching situations: Development of a new measure. Issues in Educational Research, 14(1), 29–43.
  • Petrides, K. V., & Furnham, A. (2000). Gender differences in measured and self-estimated trait emotional intelligence. Sex Roles, 42(5/6), 449–461.
  • Reiff, H. B., Hatzes, N., Bramel, M. H., & Gibbon, T. (2001). The relation of LD and gender with emotional intelligence in college students. Journal of Learning Disabilities, 34(1), 66–78.
  • Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. H., & Dornheim, L. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25, 167–177.
  • Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42(6), 921–933.
  • Sutton, R. E., & Wheatley, K. F. (2003). Teachers’ emotions and teaching: A review of the literature and directions for future research. Educational Psychology Review, 15(4), 327–358.
  • Trinidad, D. R., & Johnson, C. A. (2002). The association between emotional intelligence and early adolescent tobacco and alcohol use. Personality and Individual Differences. 32(1), 95–105.
  • Van Rooy, D. L., Alonso, A., & Viswesvaran, C. (2005). Group differences in emotional intelligence scores: Theoretical and practical implications. Personality and Individual Differences, 38, 689–700.

Abstract Views: 275

PDF Views: 0




  • Occupational Stress:Relationship with Emotional Intelligence and Coping Self-Efficacy

Abstract Views: 275  |  PDF Views: 0

Authors

Pooja V. Anand
Department of Psychology, Daulat Ram College, University of Delhi, Delhi, India

Abstract


The present study aimed to investigate the relationship of occupational stress with emotional intelligence (EI) and coping self-efficacy (CSE). The sample consisted of 159 bank employees working in public and private banks in Delhi-NCR. Out of these, 87 were males and 72 were females. The age range of the sample was 27–55 years (mean age = 39 years). The Occupational Role Questionnaire of Occupational Stress Inventory, CSE Scale, and the Assessing Emotions Scale were used for data collection. Data were analysed using independent samples t-test, correlational analysis, and multiple regression analysis. Results showed that a significant negative relationship exists between occupational stress and EI, and between occupational stress and CSE. A significant positive relationship was found between CSE and EI. Multiple regression analysis showed EI as a significant predictor of occupational stress. Implications based on enhancing EI so as to decrease occupational stress are discussed.

Keywords


Occupational Stress, Emotional Intelligence, Coping Self-Efficacy.

References