International Journal of Education and Management Studies

Sudha Katyal ¹

Affiliations
1 Department of Human Development and Family Relations, Government Home Science College, Chandigarh, IN

Abstract

The present investigation was conducted to get an insight into burnout as related to general health and social support among female employees working in non-nationalized banks. The study was carried out in Chandigarh and its satellite towns-Panchkula and S.A.S. Nagar, Mohali, on a sample of 100 female employees having minimum of lyear of job experience from 5 non-nationalized banks (20 from each bank). Standardized tools were used to measure various variables of the study. The findings revealed that majority of the subjects worked daily for 9-10 hours; frequently did overtime work with no payment and felt pressurized due to weekly targets. They were moderately satisfied with their job. They had moderate followed by high level of emotional exhaustion and depersonalization but high level of personal accomplishment. There existed a highly significant negative correlation between number of social support and burnout. General health was found to have significant positive correlation with number of social support.

Keywords

Burnout, General Health, Social Support, Non- Nationalized Banks

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Sudha Katyal ¹

Affiliations
1 Department of Human Development and Family Relations, Govt. Home Science College, Sector-10, Chandigarh, IN

Abstract

The present investigation was conducted to get an insight into gender difference in burnout of employees working in non-nationalized banks. The study was carried out in Chandigarh and its satellite towns, Panchkula and S.A.S. Nagar, Mohali, on a sample of 100 male and 100 female employees having minimum of lyear of job experience from 5 non-nationalized banks (20 from each bank). Maslach Burnout Inventory-Human Services Survey (MBI-HSS), developed by Maslach and Jackson (1996) was used to measure burnout. The fmdings revealed that employees working in non-nationalized banks had moderate followed by high level of burnout. It was also found that female employees as compared to their male counterparts had higher emotional exhaustion and total burnout, whereas male employees as compared to female employees had higher level of depersonalization and personal accomplishment.

Keywords

Emotional Exhaustion, Depersonalization, Personal Accomplishment, Non-nationalized Banks

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