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Authors
Affiliations
1 Department of Management, College of Humanity Science, Yasouj Science and Research Branch, Islamic Azad University, Yasouj, IR
Source
International Journal of Education and Management Studies, Vol 4, No 3 (2014), Pagination: 215-217
Abstract
Undoubtedly, paying attention to employee emotions in the organization is seen as an important issue in today's competitive markets and this requires the identification of the emotional state of employees and its effective management to control of the conflicts in the organization. One of the major factors that may cause the loss of human talent is the conflicts between employees and the manager. Accordingly, the present study examined the relationship between emotional intelligence components and organizational conflicts among employees working in the Agriculture Bank in Kohgiluyeh and BoyerAhmad Province. The research sample included 187 employees, of whom 123 employees were selected as the participants using the Morgan Table. The statistical methods used in this study were Kolmogorov-Smimov test, Spearman correlation coefficient, mean, variance, and standard deviation. In addition, the data were analyzed at 0.05 significance level using SPSS Software Package. The results of inferential statistics showed that of emotional intelligence components, self-management was ranked the highest than the other components among the participants. In addition, the conflict with the boss was the most significant conflicting factor. The most important finding of the study indicated that there is a significant relationship between emotional intelligence components (self-awareness, self-management, social awareness, relationship management) and organizational conflict (conflict with the boss and conflict with subordinates).
Keywords
Emotional Intelligence, Organizational Conflicts, Bank Employees.
