International Journal of Education and Management Studies

Mohammad Zafar Pour ¹, Khosro Nazari ¹

Affiliations
1 Department of Management, College of Humanity Science, Yasouj Science and Research Branch, Islamic Azad University, Yasouj, IR

Abstract

Undoubtedly, paying attention to employee emotions in the organization is seen as an important issue in today's competitive markets and this requires the identification of the emotional state of employees and its effective management to control of the conflicts in the organization. One of the major factors that may cause the loss of human talent is the conflicts between employees and the manager. Accordingly, the present study examined the relationship between emotional intelligence components and organizational conflicts among employees working in the Agriculture Bank in Kohgiluyeh and BoyerAhmad Province. The research sample included 187 employees, of whom 123 employees were selected as the participants using the Morgan Table. The statistical methods used in this study were Kolmogorov-Smimov test, Spearman correlation coefficient, mean, variance, and standard deviation. In addition, the data were analyzed at 0.05 significance level using SPSS Software Package. The results of inferential statistics showed that of emotional intelligence components, self-management was ranked the highest than the other components among the participants. In addition, the conflict with the boss was the most significant conflicting factor. The most important finding of the study indicated that there is a significant relationship between emotional intelligence components (self-awareness, self-management, social awareness, relationship management) and organizational conflict (conflict with the boss and conflict with subordinates).

Keywords

Emotional Intelligence, Organizational Conflicts, Bank Employees.

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Erfan Delroz ¹, Khosro Nazari ¹

Affiliations
1 Department of Management, College of Humanity Science, Yasouj Science and Research Branch, Islamic Azad University, Yasouj, IR

Abstract

Making efforts to improve the performance from the early days of development of management has been seen as an uncontroversial principle that every day deals with new issues and captures more areas. In the early schools of management, employees were evaluated based on behaviors that were expected in the job description and job qualification. These days, behaviors, however, are considered much more beyond the early norms. Such behaviors are assessed based on the conceptssuch aspro-social, extra-role, situational, spontaneous, and organizational citizenship behaviors. Such behaviors are seen as an integral component of management and are taken into account in different organizational aspects. One of the important issues that has not been taken into account seriously concerningthe employee behavior in organizations and institutions in Iran such as banks is the reinforcement of citizenship behavior among employees so that they will be able to communicate more effectively, reduce working pressure, remain loyal to the organization, improve their involvement, and increase the flexibility within the organization. The main objective of the present study was to explore OCB management among employees working in Saderat and Maskan banks in Yasuj. To do so, a descriptive-survey research design was used in this study. The research sample consisted of a total number of 145 employees of whom 80 were working in SaderatBank and65 were working Maskan Bank in Yasuj. Due to the small size of the sample, the census method was used in this study to select the participants. Field methods such as questionnaires were employed to collect the data. To this end, a standard questionnaire was used to test the research hypotheses. After determining the sample size, the questionnaires were distributed among the participants to collect the data. Organizational Citizenship Behavior Inventory (Podsakoff et al., 1990) was used to collect the data. The inventory is based on a model developed by Oregon (1988) and it contains five components including altruism, consciousness, fairness, courtesy, and social norms.

Keywords

Citizenship Behavior Management, Organizational Commitment,Job Satisfaction, Bank Employees.

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Jahanbakhsh Anbarian ¹, Khosro Nazari ¹

Affiliations
1 Department of Management, Yasouj Branch, Islamic Azad University, Yasouj, IR

Abstract

The role of evaluation and monitoring systems to improve efficiency and excellence is well known organizations. Performance assessment of organizations to identify strengths and weaknesses in order to optimize the use of Resources and has a special place is worth a lot of attention. In this regard, business excellence models as a powerful tool in responding to the needs of organizations enjoyed great success and could largely determine the path used to access the human resource excellence. This research is a descriptive study that private banks Kohgiluyeh and Boyer-Ahmad performance based on the (FQME) has assessed. This research has purpose and in terms of research methods, research is descriptive survey. In this research, theory and theories related to business excellence model has been studied in Iran and other countries, as questions and research hypotheses that have been derived in this study population studied, 50 employees Randomly 5 Private Bank Province was selected. And analysis data analysis and hypothesis testing using inferential statistics and T test was performed. This was done through SPSS software. The main hypothesis in this study and 7 hypotheses of sub-hypotheses were confirmed and eventually proposals In order to increase the level of excellence of private banks in the province, was.

Keywords

Private Banks, the Performance Evaluation Model (European Foundation for Quality Management) EFQM.

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