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Wafik, Ghada M.
- The Role of Educational Institutions in Greening Education and Ensuring Sustainability-the Case Study of Faculty of Tourism and Hotels-fayoum University.
Abstract Views :227 |
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Authors
Affiliations
1 Tourism Studies Dept., Faculty of Tourism and Hotels, Fayoum University, Fayoum., EG
1 Tourism Studies Dept., Faculty of Tourism and Hotels, Fayoum University, Fayoum., EG
Source
International Journal of Hospitality and Tourism Systems, Vol 4, No 2 (2011), Pagination: 69-77Abstract
Sustainable development concept is the best economic approach to involve environment and to confront negative impacts of development. Also, it is the concept that will pursue along the 21st Century; as being the pioneer approach for all sorts of development including tourism. Also, environmental economics, as a new field within economics science, is the framework by which economists have added to the economic methods of valuation for environmental problems. Education is a key element in the process of environmental protection and resource enhancement; as it creates awareness and a better understanding of environmental issues. It should encourage initiative, a sense of responsibility and commitment to sound tourism development. This study aims to: demonstrate the outstanding features of experience of the Faculty of Tourism and Hotels - Fayoum University in greening education and serving the community, and provide a proposed project to enhance the environmental awareness in tourism sector in Egypt and particularly in Fayoum. The results reveals that principles of responsible tourism- economic, social, and environmental- are adopted and applied at a reasonable level at the Faculty of Tourism & Hotels; Fayoum University. But, in other faculties of tourism in Egypt the level of adoption and achievement policies of greening education and ensuring sustainability is limited.Keywords
Responsible Tourism, Green Education, Faculties of Tourism, Fayoum University
References
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- Bramwell, B. (1996): "Sustainable Tourism Management Education in Europe"; Tourism Management. Vol. 17. No. 4. pp: 307-310. UK.
- Fabricius, M. (2002): " Capetown Declaration ", a side event preceding the World Summit on Sustainable Development in Johannesburg, South Africa.
- Faculty of Social Work (2006): "The Thousand aims for development: International, National, and Local Frame", A Forum at Fayoum University.
- Faculty of Tourism & Hotels (2007): "Booklet of Faculty of Tourism & Hotels", the Second Tourist Conference, Fayoum University, Fayoum, Egypt.
- Faculty of Tourism & Hotels (2008): "Bylaws of Special Education Program-Tourist Guide and Archeology ",Fayoum University, Fayoum, Egypt.
- Farouk, A. H. Attaallah (2008): "Economics of Sustainable Tourism Development: the Case of Air Transport in Egypt", Unpublished Dissertation, Faculty of Tourism & Hotels, Fayoum University.
- Fayoum Governorate (2007): "The Training Program for Eco-guides", Fayoum, Egypt.
- Fayoum Governorate & Fayoum University (2010): " Tourism Development in Fayoum: the Current Situation and Future Vision), Joint Project, Fayoum, Egypt.
- Ghada M. Wafik (2008): "Study on Tourism Services Quality in Fayoum as an Egyptian Tourist Destination", Faculty of Tourism & Hotels, Fayoum University, Fayoum, Egypt.
- Holden, A., (2000): "Environment and Tourism", First edition, Routledge, London, UK.
- Ministry of Tourism (2008): " Domestic Tourism in Egypt: an Evaluation Study on Province of Fayoum", Cairo, Egypt.
- Ministry of Tourism (2008): " Development of Eco-Tourism Markets to Attract New Tourist Segments: Application to the Fayoum Governorate ", Cairo, Egypt.
- Rodina, L. L. ; Nosova, N. B. and Verbitskava, L. A. (2002): "Sustainable Development in Higher Education in Russia: the Case of St.Petersburg State University", Russia.
- Tourism Development Authority (1998): "Guide to Environmental Impact Assessment of the Red Sea Tourism Projects", Cairo, Egypt, September.
- Vargas, C. M. (2000): "Sustainable Development Education: Averting or mitigating cultural collision", College of Education and Social Services, University of Vermont, USA. In International Journal of Education Development (20).
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- Airline Passenger Travel Cycle, Satisfaction and Loyalty:A Comparison of Egyptair and Emirates Airlines
Abstract Views :361 |
PDF Views:1
Authors
Affiliations
1 Fayoum University, EG
1 Fayoum University, EG
Source
International Journal of Hospitality and Tourism Systems, Vol 10, No 1 (2017), Pagination: 1-12Abstract
Passenger satisfaction is a major concern to airlines. It is an important competitive advantage that airlines need. In addition, customer loyalty is significantly associated with satisfaction. This study, using structural equation modelling to analyze passenger perceptions of Egypt Air and Emirates airline, aims to measure the influence of passenger travel cycle service quality on passengers satisfaction and its impact on loyalty. In addition, it investigates the opinions of passengers on provided services of both airlines including their tangible, intangible services, information availability and airlines commitment to declared times. The findings revealed the significant effect of travel cycle services on passengers satisfaction while it highlights the services that passengers are not satisfied with. Contributions of the study to knowledge and practice are also discussed.Keywords
Passenger Travel Cycle, Satisfaction, Loyalty, EgyptAir, Emirates Airlines.References
- Al-Medabesh, A., & Ali, M. (2014). Customer services in saudi arabian airlines: A case study of jazan province. Interdisciplinary Journal of Contemporary Research In Business, 5(9), 335-357.
- Archana, R., & Subha, M. (2012). A study on service quality and passenger satisfaction on Indian airlines. international Journal of Multidisciplinary Research, 2(2), 50-63.
- Badr-El-deen, R., Hasan, S., & Fawzy, N. (2016a). Customers satisfaction towards some flight reservation, scheduling and check in services: The case of Egypt air. Journal of Faculty of Tourism and Hotels, Fayoum University, 10(1/2), 56-76.
- Badr-El-deen, R., Hasan, S., & Fawzy, N. (2016b). The effect of airport and in-flight service quality on customer satisfaction. Journal of Faculty of Tourism and Hotels, Fayoum University, 10(1/2), 1-19.
- Bahraini, K., Akbar, S., Azad, N., & Izadi, M. (2013). Measuring service quality and a comparative analysis in airline industry. Management Science Letters, 3(1), 275-280.
- Basnet, S. (2015). Air transportation and Its Impact upon the Tourism Industry of Nepal Case Study: Tribhuvan International Airport. Centria university of Applied Sciences. Retrieved from https://www.theseus.fi/bitstream/handle/10024/101901/Basnet_Sanjaya.pdf?sequence=1
- Berkman, H., & Gilson, C. (1986). Consumer behaviour. Concepts and strategies (3rd ed ed.). Boston. Kent.: PWS.
- Button, K. (2008). The Impacts of Globalisation on International Air Transport Activity: Past trends and future perspectives. Paper presented at the Global Forum on Transport and Environment in a Globalising World, Guadalajara, Mexico.
- Chang, Y., & Yeh, C. (2002). A Survey analysis of service quality for domestic airlines. European Journal of Operational Research, 193, 166-177.
- Chen, F., & Chang, Y. (2005). Examining airline service quality from a process perspective. Journal of Air Transport Management, 11(2), 79-87.
- Dickinson, J. (2013). Customer loyalty: A multi attribute perspective. Journal of Behavioral Research in Business, 6(October), 1-17.
- EgyptAir. (2016). About Us. Retrieved 10th November, 2016, from http://www.egyptair.com/en/about-egyptair/Pages/default.aspx
- Emirates. (2010). Tearing down the other wall. Available from: . Retrieved 10th November, 2016, from http://content.emirates.com/downloads/ek/pdfs/int_gov_affairs/Tearing-down-to-the-other-wall.pdf
- Field, A. (2009). Discovering statistics using SPSS (3rd ed.). London: Sage Publications Ltd.
- Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
- Gilbert, D., & Wong, R. (2003). Passenger expectations and airline services: a Hong Kong based study. Tourism Management, 24, 519-532.
- Gliatis, V., & Minis, I. (2007). Service attribute-process matrix: A tool for designing and managing services. Journal of Systems Science and Systems Engineering, 16(3), 257-276.
- Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate data analysis: A global perspective (7th ed.): Pearson Prentice Hall.
- Kankaew, K. (2013). Kankaew, K. (2013). Importance-Performance Analysis in Airlines Service Quality: A Case Study of legacy Airlines in Thailand. The International Conference on Tourism, Transport, Logistics 2013. Paper presented at the The International Conference on Tourism, Transport, Logistics Paris, France.
- Kendall, K. (2007). AFMC Customer Satisfaction Study at the Air Logistics Centers. (Master), Air Force Institute of Technology, , Wright-Patterson Air Force Base, Ohio
- Khatib, F. (1998). An Investigation of Airline Service Quality, Passenger Satisfaction and Loyalty: The Case of Royal Jordanian Airline. (Doctoral dissertation), Sheffield University.
- Khuong, M. (2014). The factors affecting vietnam airlines service quality and passenger satisfaction-A mediation analysis of service quality. International Journal of Innovation, Management and Technology, 5(5), 327-333.
- Kock, N. (2015). WarpPLS 5.0 user manual. Laredo, Texas: ScriptWarp Systems.
- Lin, C. (2003). A critical appraisal of customer satisfaction and e-commerce. Managerial Auditing Journal, 18, 202-212.
- Mahmoud, A., Jusoff, K., & Hadijah, S. (2013). The effect of service quality and price on satisfaction and loyalty of customer of commercial flight service industry. World Applied Sciences Journal, 23(3), 354-359.
- Munusamy, J., Chelliah, S., & Pandian, S. (2011). Customer satisfaction delivery in airline industry in Malaysia, A case of low cost carrier. Australian Journal of Basic and Applied Sciences, 5(11), 718-723.
- Nabosu, S. (2013). The effect of expansion projects on the financial performance of airline companies: A case study of Kenya Airways. (Masters thesis), University of Nairobi.
- Osman, A., & Ashraf, M. (2014). GMG airlines in Bangladesh decided to fold wings: Is it the solution.Industrial Engineering Letters, 4(8), 28-36.
- Suki, N. (2014). Passenger satisfaction with airline service quality in Malaysia: A structural equation modeling approach. Journal of Research in Transportation Business & Management, 10, 26-32.
- Tolpa, E. (2012). Measuring customer expectations of service quality: Case airline industry. (Master’s thesis), Alto University.
- Westwood, S., Pritchard, A., & Morgan, N. (2000). Gender-blind marketing: business women’s perceptions of airline services. Tourism Management, 21, 353-362.
- Wilson, G. (2007). Emirates: The airline of the future. London: Media Prima.
- Zadeh, N., Mehrabi, J., Mastcheshmi, M., & Nasiri, R.(2015). Application of cala couta model in measuring satisfaction of airline passengers islamic republic of Iran services and its influencing factors. Global journal of Multidisciplinary and Applied Sciences, 3(1), 87-92.
- Airline Passenger Travel Cycle, Satisfaction and Loyalty:A Comparison of EgyptAir and Emirates Airlines
Abstract Views :332 |
PDF Views:0
Authors
Affiliations
1 Fayoum University, EG
1 Fayoum University, EG
Source
International Journal of Hospitality and Tourism Systems, Vol 10, No 1 (2017), Pagination: 83-94Abstract
Passenger satisfaction is a major concern to airlines. It is an important competitive advantage that airlines need. In addition, customer loyalty is significantly associated with satisfaction. This study, using structural equation modelling to analyze passenger perceptions of EgyptAir and Emirates airline, aims to measure the influence of passenger travel cycle service quality on passenger's satisfaction and its impact on loyalty. In addition, it investigates the opinions of passengers on provided services of both airlines including their tangible, intangible services, information availability and airlines' commitment to declared times. The findings revealed the significant effect of travel cycle services on passengers' satisfaction while it highlights the services that passengers are not satisfied with. Contributions of the study to knowledge and practice are also discussed.Keywords
Passenger Travel Cycle, Satisfaction, Loyalty, Egyptair, Emirates Airlines.References
- Al-Medabesh, A., & Ali, M. (2014). Customer services in saudi arabian airlines: A case study of jazan province. Interdisciplinary Journal of Contemporary Research In Business, 5(9), 335-357.
- Archana, R., & Subha, M. (2012). A study on service quality and passenger satisfaction on Indian airlines. international Journal of Multidisciplinary Research, 2(2), 50-63.
- Badr-El-deen, R., Hasan, S., & Fawzy, N. (2016a). Customers satisfaction towards some flight reservation, scheduling and check in services: The case of Egypt air. Journal of Faculty of Tourism and Hotels, Fayoum University, 10(1/2), 56-76.
- Badr-El-deen, R., Hasan, S., & Fawzy, N. (2016b). The effect of airport and in-flight service quality on customer satisfaction. Journal of Faculty of Tourism and Hotels, Fayoum University, 10(1/2), 1-19.
- Bahraini, K., Akbar, S., Azad, N., & Izadi, M. (2013). Measuring service quality and a comparative analysis in airline industry. Management Science Letters, 3(1), 275-280.
- Basnet, S. (2015). Air transportation and Its Impact upon the Tourism Industry of Nepal Case Study: Tribhuvan International Airport. Centria university of Applied Sciences. Retrieved from https://www.theseus.fi/bitstream/handle/10024/101901/Basnet_Sanjaya.pdf?sequence=1
- Berkman, H., & Gilson, C. (1986). Consumer behaviour. Concepts and strategies (3rd ed ed.). Boston. Kent.: PWS.
- Button, K. (2008). The Impacts of Globalisation on International Air Transport Activity: Past trends and future perspectives. Paper presented at the Global Forum on Transport and Environment in a Globalising World, Guadalajara, Mexico.
- Chang, Y., & Yeh, C. (2002). A Survey analysis of service quality for domestic airlines. European Journal of Operational Research, 193, 166-177.
- Chen, F., & Chang, Y. (2005). Examining airline service quality from a process perspective. Journal of Air Transport Management, 11(2), 79-87.
- Dickinson, J. (2013). Customer loyalty: A multi attribute perspective. Journal of Behavioral Research in Business, 6(October), 1-17.
- EgyptAir. (2016). About Us. Retrieved 10th November, 2016, from http://www.egyptair.com/en/about-egyptair/Pages/default.aspx
- Emirates. (2010). Tearing down the other wall. Available from: . Retrieved 10th November, 2016, from http://content.emirates.com/downloads/ek/pdfs/int_gov_affairs/Tearing-down-to-the-other-wall.pdf
- Field, A. (2009). Discovering statistics using SPSS (3rd ed.). London: Sage Publications Ltd.
- Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
- Gilbert, D., & Wong, R. (2003). Passenger expectations and airline services: a Hong Kong based study. Tourism Management, 24, 519-532.
- Gliatis, V., & Minis, I. (2007). Service attribute-process matrix: A tool for designing and managing services. Journal of Systems Science and Systems Engineering, 16(3), 257-276.
- Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate data analysis: A global perspective (7th ed.): Pearson Prentice Hall.
- Kankaew, K. (2013). Kankaew, K. (2013). Importance-Performance Analysis in Airlines Service Quality: A Case Study of legacy Airlines in Thailand. The International Conference on Tourism, Transport, Logistics 2013. Paper presented at the The International Conference on Tourism, Transport, Logistics Paris, France.
- Kendall, K. (2007). AFMC Customer Satisfaction Study at the Air Logistics Centers. (Master), Air Force Institute of Technology, , Wright-Patterson Air Force Base, Ohio
- Khatib, F. (1998). An Investigation of Airline Service Quality, Passenger Satisfaction and Loyalty: The Case of Royal Jordanian Airline. (Doctoral dissertation), Sheffield University.
- Khuong, M. (2014). The factors affecting vietnam airlines service quality and passenger satisfaction-A mediation analysis of service quality. International Journal of Innovation, Management and Technology, 5(5), 327-333.
- Kock, N. (2015). WarpPLS 5.0 user manual. Laredo, Texas: ScriptWarp Systems.
- Lin, C. (2003). A critical appraisal of customer satisfaction and e-commerce. Managerial Auditing Journal, 18, 202-212.
- Mahmoud, A., Jusoff, K., & Hadijah, S. (2013). The effect of service quality and price on satisfaction and loyalty of customer of commercial flight service industry. World Applied Sciences Journal, 23(3), 354-359.
- Munusamy, J., Chelliah, S., & Pandian, S. (2011). Customer satisfaction delivery in airline industry in Malaysia, A case of low cost carrier. Australian Journal of Basic and Applied Sciences, 5(11), 718-723.
- Nabosu, S. (2013). The effect of expansion projects on the financial performance of airline companies: A case study of Kenya Airways. (Masters thesis), University of Nairobi.
- Osman, A., & Ashraf, M. (2014). GMG airlines in Bangladesh decided to fold wings: Is it the solution. Industrial Engineering Letters, 4(8), 28-36.
- Suki, N. (2014). Passenger satisfaction with airline service quality in Malaysia: A structural equation modeling approach. Journal of Research in Transportation Business & Management, 10, 26-32.
- Tolpa, E. (2012). Measuring customer expectations of service quality: Case airline industry. (Master’s thesis), Alto University.
- Westwood, S., Pritchard, A., & Morgan, N. (2000). Gender-blind marketing: business women’s perceptions of airline services. Tourism Management, 21, 353-362.
- Wilson, G. (2007). Emirates: The airline of the future. London: Media Prima.
- Zadeh, N., Mehrabi, J., Mastcheshmi, M., & Nasiri, R. (2015). Application of cala couta model in measuring satisfaction of airline passengers islamic republic of Iran services and its influencing factors. Global journal of Multidisciplinary and Applied Sciences, 3(1), 87-92.
- The Challenges of Geotourism in Egypt:A Case Study of Wadi Al-Hitan
Abstract Views :299 |
PDF Views:0
Authors
Affiliations
1 Fayoum University, Fayoum City, EG
2 Fayoum University, IN
1 Fayoum University, Fayoum City, EG
2 Fayoum University, IN
Source
International Journal of Hospitality and Tourism Systems, Vol 10, No 2 (2017), Pagination: 32-46Abstract
Due to its novelty as a new distinctive form of tourism, geotourism has not been studied much. However, the Middle East consists of a rich geodiversity, which is regrettably not well known by the public. Despite the development of geotourism, very few studies have investigated issues pertaining to it in the Middle East, particularly, in Egypt. Therefore, the aim of this paper is to identify the concept of geotourism and to explore the challenges of geotourism in Wadi Al-Hitan. This research adopted a quantitative approach by using single case study to achieve the aim, objectives and research questions. Data collection involved multiple sources of evidence, i.e. questionnaire, and direct observation. 61.5% was the average response rate. Statistical Package for Social Sciences (SPSS, version 16) program was used for analysing data. The results indicated that awareness and knowledge of visitors about the concept of geotourism are still less than the academic and official staff. It also found that the concept of geotourism needs to be known for the local community. The results showed that there were different challenges facing geotourism in Wadi Al-Hitan. A major contribution of this study is related to enhance the understanding of geotourism concept. The current research added to the growing geotourism literature through its review of the pervious academic research, generation of new ideas and interpretation of rich data collected from the different sources. Also, the current study contributes to theory through study extending our understanding of geotourism and its tourists in the Middle East, in particular, Egypt.Keywords
Geotourism, Geotourist, Geosite, Geology, Geomorphology, Geotourism Challenges, Egypt.References
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