Indian Journal of Public Health Research & Development

Wayan Aryawati ¹, Bagus Nur Eko Prasetio ¹, Vera Yulyani ¹

Affiliations
1 University of Malahayati, ID

Abstract

Background:Presentation of inpatient satisfaction of Pertamina Bintang Amin Hospital only reached 75%. The purpose of this study is to determine the factors associated with inpatient loyalty at Pertamina Bintang Amin Hospital Lampung in 2019.

Method:This is a quantitative study with a cross sectional approach. The population in this study were all patients who used inpatient services in 2019. Sampling using accidental sampling technique with a sample of 196 respondents. Univariate, bivariate, and multivariate data analysis used multiple logistic regression tests.

Results:Factors related to patient loyalty are gender, cost bearer, empathy, reliability, and hospital image with p-value (0.015; 0.000; 0.014; 0.007; 0.000). Factors not related to loyalty are age, job, and income. Reliability is the most dominant factor affecting the patients loyalty with OR 5.732.

Conclusions: Reliability is the most dominant factor influencing patient loyalty. It is recommended to the hospital for training to improve human resources through increasing knowledge, skills and abilities.

Keywords

Patients Loyalty, Inpatients, Hospital.

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Wayan Aryawati ¹, Ni Made Arianingsih ¹, Nurul Aryastuti ²

Affiliations
1 University of Malahayati, Kemiling Permai Village, Kemiling Sub-District, Bandar Lampung, ID
2 University of Malahayati, Kemiling Permai Village, Kemiling Sub-District, Bandar Lampung, ID

Abstract

Cervical cancer is the most common cause of death in developing countries. The number of cervical cancers in Lampung was 385 cases in 2016. The prevalence of cancer morbidity in Lampung was 0.7 per 1000 population, many factors that cause cervical cancer were the age of first sexual intercourse, parity, multiple sexual partners, smoking, use of vaginal cleansers, use of hormonal contraception, history of sexually transmitted infections and family history. This is a quantitative study with a case control approach. The study population was all women who had cervical cancer and not cervical cancer, with a sample ratio of 1:2. Study respondents numbered 174, univariate data analysis, bivariate using chi-square and multivariate using multiple logistic regression. The results showed the most dominant factor associated with cervical cancer was a family history of p-value 0.009 OR 3.33 (95% CI 1.41-7.83). It is recommended that health workers can provide information about cervical cancer and prevent it by carrying out HPV immunization and pap smears regularly.

Keywords

Risk Factors, Cervical Cancer, Family History.

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