Indian Journal of Public Health Research & Development

Mahfuja Begum ¹

Affiliations
1 Research Scholar, Department of Economics, Gauhati University, IN

Abstract

A healthy and competent workforce is the biggest asset of any nation and therefore, it is an important objective of every progressive government to ensure health for all. In this regard, insurance is the backbone in managing the risk of the country. In today’s globalised world of fierce competition, providing a quality service to the customers is the key for existence and success of any business. Service quality or quality of service is said to be a function of three variables, viz., expectation, perception and performance. The main objective of this paper is to identify the service quality of health insurance products and services offered by the public and private health insurance companies and to identify the key factors contributing to the service quality. The study is based on primary data. The gaps between perception and expectation scores on various dimensions of service quality of health insurance products have been captured by the SERVQUAL tool.

Keywords

Insurance, Health, SERVQUAL, Dimensions, Service Quality.

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Mahfuja Begum ¹

Affiliations
1 Research Scholar, Department of Economics, Gauhati, University, IN

Abstract

Context: A healthy and competent workforce is the biggest asset of any nation and therefore, it is an important objective of every progressive government to ensure health for all. In this regard, insurance is the backbone in managing the risk of the country. In today’s globalised world of fierce competition, providing a quality service to the customers is the key for existence and success of any business. Service quality or quality of service is said to be a function of three variables, viz., expectation, perception and performance. The main objective of this paper is to identify the service quality of health insurance products and services offered by the public and private health insurance companies and to identify the key factors contributing to the service quality. The study is based on primary data. The gaps between perception and expectation scores on various dimensions of service quality of health insurance products have been captured by the SERVQUAL tool.

Keywords

Insurance, Health, SERVQUAL, Dimensions, Service Quality..

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Mahfuja Begum ¹

Affiliations
1 Assistant Professor, Department of Economics, Jorhat College (Amalgamated), Dist: Jorhat, State-Assam, IN

Abstract

A sound health care system is the prime requisite for the effective health conditions of the people of a nation. But unfortunately the performance of India in this respect is quite disappointing. Evidences showed that studies on public health care delivery system are limited both in Indian as well as in the context of the North Eastern Region. This paper is an attempt to assess the pattern of utilization of primary health care. The study is based on primary data. The study found that there are problems associated with health care delivery system like lack of accessibility to the public health care facilities, shortage of medical equipment, shortage of medicines in government hospitals, lack of infrastructural facilities, low seat capacity and over crowdedness etc.

Keywords

Health, Primary Health Centers, Rural health, Manpower, Health infrastructure.

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