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Wahyuhadi, Joni
- The Influence of Perceived Quality, Sacrifice and Value toward Customer Satisfaction at Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia
Authors
1 Doctoral student of Health Science, Universitas Airlangga, Surabaya, ID
2 Department of Health Administration and Policy, Universitas Airlangga, Surabaya, ID
3 Universitas Airlangga, Surabaya, ID
4 Dr. Soetomo General Hospital, ID
Source
Indian Journal of Public Health Research & Development, Vol 10, No 11 (2019), Pagination: 2002-2005Abstract
Introduction: One indicator to assess hospital quality service is customer satisfaction. Customers satisfaction in health services are valuable assets in health business. The aim of this study was to analyze the influence of perceived value, perceived quality and perceived sacrifice to customer satisfaction at Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia.
Method: A cross-sectional observational analytical research with random sampling method. This study was conducted at the Inpatient Instalation Dr. Soetomo Hospital. The sample size of this study was 353 patients determined using Sample Size Determination in Health Studies application. The eligible patients were explained about the study objectives. Approval from patient regarding the participation in the study was obtained by written informed consents. The research instrument used consisted of a valid and reliable closed questionnaire. This questionnaire is used to measure perceived quality, perceived sacrifice, perceived value, and customer satisfaction variables through questionnaire-guided interview. All data was analyzed with p<0.01 were considered significant.
Results: The perceived quality has a positive significant influence in customer satisfaction (p=0.0001), the perceived sacrifice did not affect customer satisfaction (p=0.691); and the Perceived value have a positive significant influence on customer satisfaction (p=0.000) (p<0.01).
Conclusion: The Perceived Quality and Perceived Value have an influence and affect Customer Satisfaction significantly in Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia. Further study is needed and can be done to provide empirical evidence about other factors that affect customer satisfaction.
Keywords
Perceived Quality, Perceived Value, Perceived Sacrifice, Customer Satisfaction, Service Quality.
- Is there an Effect of Serotonin on Attention Deficit Hyperactivity Disorder
Authors
1 Department of Psychiatric, Faculty of Medicine Universitas Airlangga, Dr. Soetomo General Hospital, ID
2 Department of Environmental Health, Faculty of Public Health Universitas Airlangga, ID
3 Department of Neurosurgery, Faculty of Medicine Universitas Airlangga, Dr. Soetomo General Hospital, ID
Source
Indian Journal of Public Health Research & Development, Vol 11, No 1 (2020), Pagination: 1745-1749Abstract
Background: Attention deficit hyperactivity disorder (ADHD) is a neurobiological disorder with a prevalence of 5%-10% in the world that negatively impacts school behavior and achievement. There have been many studies reveals that attention disorders are caused by the decreased levels of dopamine and norepinephrine neurotransmitter. However, particular concern nowadays are the emotional and behavioral problems. The emotional and behavioral problem is suspected to be caused by the decrease in serotonin level. The aim of this study was to determine the difference in serotonin level between ADHD and non-ADHD children.
Method: This study was an observational case-control study design using random sampling method. Subject of this study was children in Bina Karya Elementary School Surabaya. ADHD severity was assessed using Conners Abreviated Rating Scale. Examination of serotonin levels in blood was done by ELISA method. Informed consent was signed by parents before the study. Data was analyzed using independent T-test.
Results: 44 (23 ADHD and 21 non-ADHD) children from grade 1 to 6 was included in the study. Based on the gender, 13 children were girls and 31 children were boys. Serotonin level in ADHD children was significantly higher than non-ADHD children (2.148 ± 0.94 vs 2.006 ± 0.115 μmol/L; p = 0.0001).
Conclusion: Serotonin level in ADHD children was significantly higher than non-ADHD children.