A Cross Sectional Study to Assess the Level of Patient Satisfaction in OPD Services of a Govt. Hospital

Aim: Surveys are required to know the patients’ necessity and their suggestions about the services getting in the hospital. It is an important factor in evaluating the healthcare delivery service in hospital.

Methods: It is a cross-sectional study to assess the level of patient satisfaction in Medicine OPD of a Govt. Hospital (CHC Berhampur, Cuttack). 200 respondents aged above 18yrs were selected by systemic sampling technique. A pre-structured questionnaire was used to conduct the research. Patients’ experience with the outdoor services, facilities of hospital and patient satisfaction level were evaluated.

Results: Most of the respondents were satisfied with the services & facilities provided in the hospital. They were also highly satisfied with the services offered by physicians, nurses, and pharmacists but were little unsatisfied with the registration services and the amount of drug availability.

Conclusion: It is evident from the study that patient’s satisfaction level should be conducted periodically to regulate, improve and proper management of hospital services.