Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Digital Marketing and Mobile Technology Impact on Tourism in Portugal


Affiliations
1 Departamento de Ciências Empresariais, Instituto Universitario da Maia, Portugal
2 ISCET – Instituto Superior de Ciências Empresariais e Do Turismo, Portugal
     

   Subscribe/Renew Journal


Almost two decades have passed since the beginning of the millennium. Digital marketing and mobile technology are evolving at a fast pace, deeply changing the way tourists travel, plan and experience their holidays. This is even more clear with the newer generations, who are more willing to travel and discover the world, and to intensively use technology. The extraordinary increase in tourism in Portugal in the last decades made it important to understand the role that digital marketing and mobile technology are playing in this area. Tourism in Portugal is one of the most important economic sectors of the country, weighting 13.7% of the GDP in 2017, according to the Portuguese Republic and it’s growing year after year. Some of the reasons for this success are obviously the unique characteristics of this small country (The Algarve, Douro valley, historical cities like Lisbon and Oporto, gastronomical and wine variety, a friendly and welcoming people, cheap prices for European standards, and security). Digital marketing and mobile technology are the key factors for the players in the industry of tourism. So, we are going to try to determine how they are influencing tourists in their choices. Based on the use of quantitative research and in view of the fact that it is intended to analyze attitudes, intentions and behaviours, the data was collected through a questionnaire (Cunha, 2019).

Keywords

Portugal, Digital Marketing, Tourism, Mobile Technology.
Subscription Login to verify subscription
User
Notifications
Font Size


  • American Marketing Association. (1973). https://doi.org/10.1177/002224377301000402
  • Belk, R. (Ed.), Llamas, R. (Ed.). (2013). Living in a digital world. The Routledge companion to digital consumption. London: Routledge. Retrieved from https://doi.org/10.4324/9780203105306
  • Botti, L., Camprubi, R., & Torrès, O. (2008). Tourism and regional development: small businesses and social network for competitiveness. Universidade Beira Interior, Covilhã.
  • Brunswick, G. J. (2014). A chronology of the definition of marketing. Journal of Business & Economics Research (JBER), 12(2), 105-114. Retrieved from https://doi.org/10.19030/jber.v12i2.8523
  • Cabugueira, A. (2005). An importância económica do turismo. Revista Turismo & Desenvolvimento, 2(2), 97-104.
  • Campos, A., da Costa Mendes, J., & Silva, J. (2006). Para uma Cultura da Qualidde Total no Destino Turístico: métodos de diagnóstico e estratégias de Desenvolvimento. Revista Turismo & Desenvolvimento, 2006(5), 21-40.
  • Cavagnaro, E., Staffieri, S., & Postma, A. (2018). Understanding millennials’ tourism experience: Values and meaning to travel as a key for identifying target clusters for youth (sustainable) tourism. Journal of Tourism Futures, 4(1), 31-42. Retrieved from https://doi.org/10.1108/JTF-12-2017-0058
  • Cunha, M. N. (2019). The tourism journey, from inspiration to post-travel phase, and the mobile technologies. African Journal of Hospitality, Tourism and Leisure, 8(5), 1-17.
  • Dickinson, J. E., Hibbert, J. F., & Filimonau, V. (2016). Mobile technology and the tourist experience: (Dis)connection at the campsite. Tourism Management, 57, 193-201. Retrieved from https://doi.org/10.1016/j.tourman.2016.06.005
  • European Commission. (2015). Commission welcomes agreement to end roaming charges and to guarantee an open internet. Retrieved from http://europa.eu/rapid/press-release_IP-15-5265_en.htm
  • Fong, L. H. N., Lam, L. W., & Law, R. (2017). How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from Chinese consumers. Tourism Management, 61, 331-342.
  • Fortunati, L., Taipale, S., & Luca, F. (2013). The mobile phone: Towards new categories and social relations. British Journal of Sociology, 65(2), 317-337.
  • Germann Molz, J., & Paris, C. (2013). The social affordances of flashpacking: Exploring the mobility nexus of travel and communication. Mobilities, 10(2), 173-192.
  • Gretzel, U. (2010). Travel in the network: Redirected gazes, ubiquitous connections and new frontiers. In M. Levina & G. Kien (Eds.), Post-Global Network and Everyday Life, 41-58.
  • Gretzel, U. (2014). Travel unplugged: The case of Lord Howe Island, Australia. Proceedings of the TTRA Canada Annual Conference (pp. 24-26). Yellowknife, Canada, September.
  • Harwood, J., Dooley, J., Scott, A., & Joiner, R. (2014). Constantly connected: The effects of smart devices on mental health. Computers in Human Behavior, 34, 267-272.
  • Hudson, S., & Thal, K. (2013). The impact of social media on the consumer decision process: Implications for tourism marketing. Journal of Travel and Tourism Marketing, 30(1-2), 156-160. Retrieved from https://doi.org/10.1080/10548408.2013.751276
  • Humphreys, L. (2010). Mobile social networks and urban public space. New Media and Society, 12(5), 763-778. International Tourism Highlights. (2019). In International Tourism Highlights, 2019 Edition. Retrieved from https://doi.org/10.18111/9789284421152
  • Jackson, J., & Murphy, P. (2002). Tourism destinations as clusters: Analytical experiences from the new world. Tourism Hospitality Research, 4(1), 36-52.
  • Kannan, P. K., & Li, H. (Alice). (2017). Digital marketing: A framework, review and research agenda. International Journal of Research in Marketing, 34(1), 22-45. Retrieved from https://doi.org/10.1016/j.ijresmar.2016.11.006
  • Kaur, G. (2017). The importance of digital marketing in the tourism industry. International Journal of Research-Granthaalayah, 5(6), 72-77. Retrieved from https://doi.org/10.5281/zenodo.815854
  • Klein, O. (2004). Social perception of time, distance and high-speed transportation. Time & Society.
  • Lay, K. (2014). If hell is mobiles and e-mail, visit Scotland, tourism bosses urge. The Times. London: England.
  • Lecinski, L. (2011). Winning the zero moment of truth. Wall Street Journal, B1. Retrieved from hhttp://www.zeromomentoftruth.com/
  • Lu, J., Mao, Z., Wang, M., & Hu, L. (2015). Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption. Current Issues in Tourism, 18(11), 1059-1079.
  • McBee, C. L., & Kruger, J. (1971). Evolving to a new dominant logic for marketing. Nature Physical Science, 230(17), 194-195. Retrieved from https://doi.org/10.1038/physci230194a0
  • Mckay, K., & Vogt, C. (2012). Information technology in everyday and vacation contexts. Annals of Tourism Research, 39(3), 1380-1401.
  • Neuhofe, B., Buhali, D., & Ladkin, A. (2013). A typology of technology-enhanced tourism experiences. Tourism, 505(January), 487-505. Retrieved from https://doi.org/10.1002/jtr
  • No, E., & Kim, J. K. (2014). Determinants of the adoption of travel information on smartphone. International Journal of Tourism Research, 16, 534-545.
  • Ozturk, A. B., Nusair, K., Okumus, F., & Hua, N. (2016). The role of utilitarian and hedonic values on users’ continued usage intention in a mobile hotel booking environment. International Journal of Hospitality Management, 57, 106-115.
  • Pearce, P., & Gretzel, U. (2012). Tourism in technology dead zones: Documenting experiential dimensions. International Journal of Tourism Sciences, 12(2), 1-20.
  • Pearce, P. L. (2011). Tourist behaviour and the contemporary world.
  • Ringold, D. J., & Weitz, B. (2007). The American marketing association definition of marketing: Moving from lagging to leading indicator. Journal of Public Policy and Marketing, 26(2), 251-260. Retrieved from https://doi.org/10.1509/jppm.26.2.251
  • Rodrigues, A. (2003). A engenharia turística como fator de desenvolvimento regional: alguns conceitos e aplicações. Nova Economia e Desenvolvimento Regional, 1, 671-692.
  • Shankar, V., Urban, G. L., & Sultan, F. (2002). Online trust: A stakeholder perspective, concepts, implications, and future directions. The Journal of Strategic Information Systems, 11, 325-344.
  • Soares, R. R., & Zhang, T. T. (Christina), Proença, J. F., & Kandampully, J. (2017). Why are generation Y consumers the most likely to complain and repurchase? Journal of Service Management, 28(3), 520-540. Retrieved from https://doi.org/10.1108/JOSM-08-2015-0256
  • Wang, D., Xiang, Z., & Fesenmaier, D. R. (2014). Adapting to the mobile world: A model of smartphone use. Annals of Tourism Research, 48, 11-26.
  • Wertime, K., & Fenwick, I. (2012). DigiMarketing: The essential guide to new media and digital marketing. Singapore: John Wiley & Sons (Asia) Pte. Ltd.
  • Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31, 179-188.

Abstract Views: 412

PDF Views: 0




  • Digital Marketing and Mobile Technology Impact on Tourism in Portugal

Abstract Views: 412  |  PDF Views: 0

Authors

Rui Manuel Firmino
Departamento de Ciências Empresariais, Instituto Universitario da Maia, Portugal
Pedro Miguel Ramada
Departamento de Ciências Empresariais, Instituto Universitario da Maia, Portugal
Maria Nascimento Cunha
Departamento de Ciências Empresariais, Instituto Universitario da Maia, Portugal
José Manuel Araújo Magano
ISCET – Instituto Superior de Ciências Empresariais e Do Turismo, Portugal

Abstract


Almost two decades have passed since the beginning of the millennium. Digital marketing and mobile technology are evolving at a fast pace, deeply changing the way tourists travel, plan and experience their holidays. This is even more clear with the newer generations, who are more willing to travel and discover the world, and to intensively use technology. The extraordinary increase in tourism in Portugal in the last decades made it important to understand the role that digital marketing and mobile technology are playing in this area. Tourism in Portugal is one of the most important economic sectors of the country, weighting 13.7% of the GDP in 2017, according to the Portuguese Republic and it’s growing year after year. Some of the reasons for this success are obviously the unique characteristics of this small country (The Algarve, Douro valley, historical cities like Lisbon and Oporto, gastronomical and wine variety, a friendly and welcoming people, cheap prices for European standards, and security). Digital marketing and mobile technology are the key factors for the players in the industry of tourism. So, we are going to try to determine how they are influencing tourists in their choices. Based on the use of quantitative research and in view of the fact that it is intended to analyze attitudes, intentions and behaviours, the data was collected through a questionnaire (Cunha, 2019).

Keywords


Portugal, Digital Marketing, Tourism, Mobile Technology.

References