International Journal of Knowledge Based Computer System

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Performance Evaluation of Corporators and Authorities Based on Public Grievances Redressal


Affiliations
1 PG Student, Department of Information Science and Engineering, SJCE, Mysore, Karnatak, India
2 Department of Information Science and Engineering, SJCE, Mysore, Karnatak, India
     

   Subscribe/Renew Journal


People in their day-to-day life face many general problems like damaged street lights, irregular water supply, blocked drainage connection etc. In these situations they complain to the concerned authority. If the complaint is unsolved, they complain to their area's representatives i.e. corporator. But in majority of the cases complainants don't get timely delivery of the solutions to their complaint and moreover authorities and corporators are neither made accountable nor answerable for it. Hence public grievances redressal is a major issue. Another important issue is that there are no quantitative measures representing a politician. If there would be any such metrics it would assist people in selecting suitable candidate in election and would also guide political parties in selecting suitable contestant for contesting in election. There are also no quantitative measures of government employees, which if exist would be used in providing promotions and increments. This work addresses these twomajor issues and provides solution for it. Android app is developed which evaluates Authorities and Corporators based on whether they have solved people's complaint and if solved how early it is solved. It provides evaluation in terms of score and rank. It also provides performance graph and statistical graphs.

Keywords

People, Complainant, Authorities, Corporator, Rank, Score, Performance, Statistics.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Cedroni, L., & Garzia, D. (2010). Voting advice applications in Europe: The state of the art. Napoli: Scriptaweb.

  • Chadjipantelis, T., Serdult, U., & Triga, V. (2012). Special issue on voting advice applications and state of the art: Theory, practice, and comparative insights. International Journal o f Electronic Governance, 5 (3/4) , 194-202.

  • Government of Karnataka- Empowring Citizens on Governance (2011). Retrieved from http://karnataka. gov1.in/sakala-services/ (accessed on June, 2015).

  • Gruder, D. (2008). Politician integrity rating tool. Retrieved fromwww.thenewiq.com/politician-integrityrating-tool (accessed June, 2015).

  • Improvements in Public Grievances Redressal Systems of Urban Local Bodies, Gujarat, (2014). Retrieved from http://www.umcasia.org/UserFiles/umc/file/ Slidedeck_PGRS review.pdf (accessed June 2015).

  • Katakis, I., Tsapatsoulis, N., Mendez, F., & Triga, V. (2013). Constantinos Djouvas social voting advice applications - Definitions, challenges, datasets and evaluation. IEEE Transactions on Cybernetics.

  • Merolla, J. L. & Zechmeister, E. J. (2010). Evaluating Political Leaders in Times of Terror and Economic Threat: The Joint Relevance of Incumbency and Politician Partisanship, Working Paper.

  • Mohan, A. K. (2013-2014). Public Grievance and redressal module - Helpline in Karnataka, National e-governance plan, National Institute of Smart Government, National e-governance division. Retrieved from https://negp.gov.in/pdfs/c20.pdf (accessed on June, 2015).

  • Ranganatan, M. (2008). Grievance redressal processes in urban service delivery: How effective are they? Retrieved from http://www.adb.org/sites/default/ files/publication/28632/governancebriefl7.pdf (accessed June 2015)

  • Ranganatan, M. (2012). Re-engineering citizenship: Municipal reforms and the politics o f e-grievance redressal in Karnataka’s cities. Retrieved from http://indiancities.berkeley.edu/2012/docs/MaliniR_ Chapter_Urbanizing Citizenship_2012.pdf (accessedon June, 2015)


Abstract Views: 212

PDF Views: 0




  • Performance Evaluation of Corporators and Authorities Based on Public Grievances Redressal

Abstract Views: 212  |  PDF Views: 0

Authors

B. Vanya Shree
PG Student, Department of Information Science and Engineering, SJCE, Mysore, Karnatak, India
S. P. Shiva Prakash
Department of Information Science and Engineering, SJCE, Mysore, Karnatak, India

Abstract


People in their day-to-day life face many general problems like damaged street lights, irregular water supply, blocked drainage connection etc. In these situations they complain to the concerned authority. If the complaint is unsolved, they complain to their area's representatives i.e. corporator. But in majority of the cases complainants don't get timely delivery of the solutions to their complaint and moreover authorities and corporators are neither made accountable nor answerable for it. Hence public grievances redressal is a major issue. Another important issue is that there are no quantitative measures representing a politician. If there would be any such metrics it would assist people in selecting suitable candidate in election and would also guide political parties in selecting suitable contestant for contesting in election. There are also no quantitative measures of government employees, which if exist would be used in providing promotions and increments. This work addresses these twomajor issues and provides solution for it. Android app is developed which evaluates Authorities and Corporators based on whether they have solved people's complaint and if solved how early it is solved. It provides evaluation in terms of score and rank. It also provides performance graph and statistical graphs.

Keywords


People, Complainant, Authorities, Corporator, Rank, Score, Performance, Statistics.

References