Indian Journal of Industrial Relations: Economics & Social Dev.

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Work Alienation:Role of Organization & Supervisor Support in Indian BPO Sector


Affiliations
1 Sweans Technologies Pvt. Ltd.,KINFRA Techno Industrial Park,Kozhikode 673634, India
2 IIM Kozhikode (H R M Group), 673570, India
     

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Attrition has been recognized as one of the principal threats to the competitiveness of Indian BPO sector. More specifically many researchers have identified that it is often the early career professionals who decide against an extended relationship with the BPO. Using the job demand- resource lens, we explored whether work alienation is associated with turnover of the early career employees in the Indian BPO sector. Additionally, we also investigated whether work alienation mediates the relationship between organizational support variables and turnover intention. We found evidence for a full mediation. The implications of the study findings are also discussed.
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  • Work Alienation:Role of Organization & Supervisor Support in Indian BPO Sector

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Authors

Prajna Srutismara
Sweans Technologies Pvt. Ltd.,KINFRA Techno Industrial Park,Kozhikode 673634, India
Ashish Rastogi
IIM Kozhikode (H R M Group), 673570, India

Abstract


Attrition has been recognized as one of the principal threats to the competitiveness of Indian BPO sector. More specifically many researchers have identified that it is often the early career professionals who decide against an extended relationship with the BPO. Using the job demand- resource lens, we explored whether work alienation is associated with turnover of the early career employees in the Indian BPO sector. Additionally, we also investigated whether work alienation mediates the relationship between organizational support variables and turnover intention. We found evidence for a full mediation. The implications of the study findings are also discussed.

References