Indian Journal of Health and Wellbeing

T. V. Ananda Rao ¹, P. Raja Sekhar ², B. Vijaya Bhaskara Rao ³

Affiliations
1 Department of Psychology & Parapsychology Andhra University, Visakhapatnam, A.P., IN
2 Department of Psychology Adikavi Nannaya University, Rajahmundry, IN
3 K. L University Vijayawada, A.P., IN

Abstract

In recent times, the need of counseling services has become essential for improving the wellbeing of the employees in organizations. Understanding various kinds of problems experienced in work and family situations would really help to provide better counseling services to employees. Personal problems that include emotional or behavioral issues like marital, family or work problems relates to the employee's attitude, motivation or interpersonal skills were addressed through counseling in various work settings. Problems related to work behavior may include, Poor relations with colleagues or customers, Becoming withdrawn from colleagues, Tensions and conflict in workplace relationships, Loss of motivation and commitment, Increased sickness and absence, Poor time keeping, Increased errors or accidents, Emotional outbursts, Deterioration in personal standards etc. The present study examines the nature of employee counseling needs and find out the influence of personal factors on them. The employee counseling needs are categorized into work, personal, group, health, and economic and psychological types. The results indicate significant types counseling needs were observed among the younger, less experienced and less educated employees. The implications of the findings for minimizing the problems experienced by employees are suggested.

Keywords

Employee Counseling, Personal and Behavioral Issues.

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B. Vijaya Bhaskararao ¹, T. V. Ananda Rao ¹

Affiliations
1 Department of Psychology and Parapsychology, Andhra University, Visakhapatnam, IN

Abstract

Business Process Outsourcing has been the latest mantra in India today. As the current sources of revenue face slower growth, software companies are trying new ways to increase their revenues. BPO is top on their list today. Whereas, employees are leading under stress and burnout in this competitive global world, specially in BPO sectors. Burnout was initially a very slippery concept in the early 1980s (Maslach & Jackson, 1981), this popular psychological phenomenon was defined as a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment. The second important explanatory factor is quality of life (physical, psychological, social and environmental). The present study was evaluated to the impact of burnout on quality of life among business process outsourcing employees. Data were collected from 422 BPO employees (Call Centre, Medical Transcription and Software Development) by using two different and standard scales, namely, Quality of Life (QOL) and Maslach Burnout Inventory (MBI). Employee groups were subdivided into high and low groups on each of the three burnout dimensions to examine the impact of burnout on quality of life. Overall, results revealed that medical transcription employees have more physical quality of life than other BPO employees. Software development employees have significantly high score on psychological aspects of quality of life and call centre employees are found to have more personal and social relations than other BPO employees.

Keywords

Quality of Life, Burnout and BPO.

Full Text

     

T. V. Ananda Rao ¹, P. Raja Sekhar ², B. Vijaya Bhaskara Rao ³

Affiliations
1 Department of Psychology and Parapsychology, Andhra University, Visakhapatnam, Andhra Pradesh, IN
2 Department of Psychology, Adikavi Nannaya University, Rajahmundry, IN
3 K.L University, Vijayawada, Andhra Pradesh, IN

Abstract

In recent times, the need of counseling services has become essential for improving the wellbeing of the employees in organizations. Understanding various kinds of problems experienced in work and family situations would really help to provide better counseling services to employees. Personal problems that include emotional or behavioral issues like marital, family or work problems relates to the employee's attitude, motivation or interpersonal skills were addressed through counseling in various work settings. Problems related to work behavior may include, Poor relations with colleagues or customers, Becoming withdrawn from colleagues, Tensions and conflict in workplace relationships, Loss of motivation and commitment, Increased sickness and absence, Poor time keeping, Increased errors or accidents, Emotional outbursts, Deterioration in personal standards etc. The present study examines the nature of employee counseling needs and find out the influence of personal factors on them. The employee counseling needs are categorized into work, personal, group, health, and economic and psychological types. The results indicate significant types counseling needs were observed among the younger, less experienced and less educated employees. The implications of the findings for minimizing the problems experienced by employees are suggested.

Keywords

Counseling, Attitude, Motivation, Interpersonal Skills.

Full Text