Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Emotional Management of the Employee at Work Place


Affiliations
1 Department of Psychology, VMLG College, Ghaziabad, Uttar Pradesh, India
     

   Subscribe/Renew Journal


Emotional Intelligence is a set of qualities and competencies that captures a broad collection of individual skills and dispositions, usually referred to as soft skills or inter and intra-personal skills, that are outside the traditional areas of specific knowledge, general intelligence, and technical or professional skills. Emotions are an intrinsic part of our biological makeup, and every morning they march into the otfice with us and influence our behaviour. Emotional management is the ability to maintain control when situation, people and events make excessive demands. This study will be helpful to know the relation between the emotional intelligence and performance on the employees. This paper is through light on impact of emotional intelligence on performance of employees. Emotional Intelligence (El) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic. On the basis of the secondary research thoroughly, review of literature is being taken with recent articles. Through this study, it is concluded that emotional intelligence has greater impact on performance of employees. Secondly an emotionally intelligent organization is based on an organizational strategy to improve business performance. The purpose of this study is to identity how the employee dealing in the emotional management at workplace.

Keywords

Emotional Intelligence, Intra-Personal Skill, Emotional Management, Organizational Strategy.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Anathbandhu, P. (2010). Creating more effective HR managers through emotional intelligence skills training. Asian Journal of Management Intelligence, pp. 3-10.
  • Ashkanasy, N. M., & Dans, C. S. (2005). Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26,441-452.
  • Ashkanasy, N. M., & Hartel, C. (2002). Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. Academy of Management Review, 27(3), 361-372.
  • Ashkanasy, N. M., & Nicholson, G. J. (2003). Climate of fear in organisational settings: Construct definition, measurement and a test of theory. Australian Journal of Psychology, 55(1), 24-29.
  • Bagozzi, R. P., Verbeke, W., & Gavino, J. C. (2003). Culture moderates the selfregulation of shame and its effects on performance: The case of salespersons in the Netherlands andth.Q'PhUippinQS. Journal of Applied Psychology, 55(2), 219-233.
  • Bar-On, R. (1997). The Emotional Intelligence Inventory (EQ-i). Toronto: Multi-Health systems.
  • Barsade, S. G., Ward, A. J., Turner, J. D. F., & Sonnenfeld, J. A. (2000). To your heart's content: A model of affective diversity in top management teams. Administrative Science Quarterly, 45(4), 802-836.
  • Carr, A. (2001). Understanding emotion and emotionality in aprocess of change. Journal ofOrganizational Change Management, 74(5), 421-434.
  • Caruso, D. R., & Salovey, P. (2004). The emotionally intelligent manager: How to develop and use thefour key emotional skills ofleadership. San Francisco: Jossey- Bass.
  • Elfenbien, A. H. (2006). Team emotional intelligence: What it can mean and how it can affect performance. Journal ofAppliedPsychology, 54(1), 3-13.
  • Fitness, J. (2000). Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates. Journal of Organizational Behavior, 21,147-162.
  • Hopfl, H., & Linstead, S. (1997). Learning to feel and feeling to learn: Emotion and learning in oxganisaiions. Management Learning, 25(1), 5-12.
  • Isen, A. M., & Baron, R. A. (1991). Positive affect as a factor in organizational behavior. Research in Organizational Behavior, 13, 1-53.
  • James, L. (2002). The four options: Customizing my daily emotional spin cycle. opac.vimaru.edu.vn/edata/EBook/Operations%20Management.pdf
  • Jordan, P. J., Ashkanasy, N. M., Hartel, C., & Hooper, G. S. (2002). Workgroup emotional intelligence scale development and relationship to team process effectiveness and focus. Human Resource Management Review, 12, 195-214.
  • Lewis, K. M. (2000). When leaders display emotion: How followers respond to negative emotional expression of male and female leaders. Journal of Organizational Behavior, 27,221-234.
  • Matthews, G., Zeinder, M., & Roberts, R. D. (2002). Emotionalintelligence: Science and myth. Cambridge, MA: A Bradford Book.
  • Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey and D. J. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3-31). New York: Basic Books.
  • Patient, D., Lawrence, T. B., & Maitlis, S. (2003). Understanding workplace envy through narrative fiction. Organization Studies, 24{1), 1015-1044.
  • Schafer, W. (1992). Stress management for wellness (2nd.Ed). Orlando: Harcourt Brace.
  • Smith, P. A. C., & Sharma, M. (2002). Rationalizing the promotion of non-rational behaviors in organizations. The Learning Organization, 9(5), 197-201.
  • Styhre, A., Ingelgard, A., Beausang, P., Castenfors, M., Mulec, K., & Roth, J. (2002). Emotional management and stress: Managing ambiguities. Organization Studies, 25(1), 83.
  • Wang, M. C., Haertel, G.D., & Walberg, H.J. (1994). Educational resilience in inner cities. In M. C. Wang and E. W. Gordon (Eds.), Educational resilience in inner-city America challenges and prospects (pp. 45-72). Hillsdale, NJ: Lawrence Earlbaum.
  • Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at woxh. Research in Organizational Behavior, 18,1-74.
  • West, M. A. (1994). Effective teamwork. Leicester: BPS Books.
  • Zhou, J., & George, J. M. (2003). Awakening employee creativity: The role of leader emotional intelligence. The Leadership Quarterly, 14,545-568.
  • Wubbles, T., Levy, J., & Brekelmans, M. (1997). Paying attention to relationships. Educational Readership, 54{1), 82-86.

Abstract Views: 30

PDF Views: 0




  • Emotional Management of the Employee at Work Place

Abstract Views: 30  |  PDF Views: 0

Authors

Alpana Mohan
Department of Psychology, VMLG College, Ghaziabad, Uttar Pradesh, India

Abstract


Emotional Intelligence is a set of qualities and competencies that captures a broad collection of individual skills and dispositions, usually referred to as soft skills or inter and intra-personal skills, that are outside the traditional areas of specific knowledge, general intelligence, and technical or professional skills. Emotions are an intrinsic part of our biological makeup, and every morning they march into the otfice with us and influence our behaviour. Emotional management is the ability to maintain control when situation, people and events make excessive demands. This study will be helpful to know the relation between the emotional intelligence and performance on the employees. This paper is through light on impact of emotional intelligence on performance of employees. Emotional Intelligence (El) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic. On the basis of the secondary research thoroughly, review of literature is being taken with recent articles. Through this study, it is concluded that emotional intelligence has greater impact on performance of employees. Secondly an emotionally intelligent organization is based on an organizational strategy to improve business performance. The purpose of this study is to identity how the employee dealing in the emotional management at workplace.

Keywords


Emotional Intelligence, Intra-Personal Skill, Emotional Management, Organizational Strategy.

References