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International Journal of Hospitality and Tourism Systems

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Dahiya, Ashish

Managing Hospitality Operations.

3rd Indian Hospitality Congress at Welcomgroup Graduate School of Hotel Administration - Manipal - Karnataka Feb 26-27, 2010.

National Seminar 'culinary Services & Hospitality' Held at Institute of Hotel & Tourism Management, M D University - Rohtak on October 20, 2011.

Food of Haryana: the Great Chutneys.

Websites of Hotel Management Institutes (HMIs) in India: An Empirical Study of Central and State Government Institutes

Abstract Views :222 | PDF Views:0

Authors

Ashish Dahiya ¹, Shelley Duggal ¹

Affiliations
1 Institute of Hotel & Tourism Mgt., M.D Univ., Rohtak, Haryana, IN

Source

International Journal of Hospitality and Tourism Systems, Vol 6, No 2 (2013), Pagination: 22-23

Abstract

The economic efflorescence in hospitality industry has carved Indian market into a favorable investment niche for the global hospitality companies. It is harbinger of huge pool of employment generation in coming years. This has resulted into plethora of Hotel Management Institutes (HMIs) in India. The Industry Integrated HMIs, Central Government Institute of Hotel Management (IHMs), State Government Institute of Hotel Management (SIHMs), Private IHMs and Government Universities offering the Hotel Management Programs are intensifying the competition that has made the web presence for these HMIs almost fundamental. A website is known to be the virtual face of an institute which it presents online to potential students, current students and other stakeholders. The present research study intends to evaluate the websites of Central Government IHMs and State Government IHMs in India. The modified balanced scorecard (BSC) approach is incorporated into the evaluation by taking into consideration four perspectives: technical, user friendly, website attractiveness and academic effectiveness. A set of 80 critical success factors representing these four perspectives is then used to examine the websites. Most of the websites are found to be attractive and user-friendly, however, the results of the study disclose that Academic effectiveness is an area for IHMs' and SIHMs' website improvement as most of the websites lack in providing the adequate information that is considered of academic relevance/ interest. Finally it is suggested that the websites of most of the IHMs and SIHMs need to provide comprehensive details on vital areas such as careers, placements, programmes offered, fee structure, scheme of examination, research and innovations. It is further suggested that, the websites may be designed to be multilingual and have social connectivity too.

Keywords

Central Government, State Government, IHMs, Websites.

Full Text

Trends and Practices in Hospitality and Tourism Research: A Selected Study from International Journals

Abstract Views :340 | PDF Views:2

Authors

Ashish Dahiya ¹, Shelley Duggal ²

Affiliations
1 Institute of Hotel & Tourism Management, Maharshi Dayanand University Rohtak, Haryana, IN
2 Institute of Hotel & Tourism Management, Maharshi Dayanand University, Rohtak, Haryana, IN

Source

International Journal of Hospitality and Tourism Systems, Vol 7, No 1 (2014), Pagination: 27-37

Abstract

The study of Hospitality, Tourism and Tourists along with their interrelated phenomena has grown many fold over the years. It is clearly visible with growing number of Journals in this domain. Thus, it is evident the researchers in the field have contributed and continue to debate and disseminate information of key as well as application related areas of Hospitality&Tourism. Understanding and reviewing the existing research trends and issues enable not only to explore ongoing thrust areas but also helps in future areas of research pertaining to tourism. Within this increasingly growing sector, more than ever there is a need for the tourism researchers to embrace a disciplined, structured and continuous approach to identifying the trends and issues. To explore these claims, Out of total twenty eight journals pertaining to Hospitality and Tourism, three journals which are general in nature and invite research papers and articles on various topics related to the fields of hospitality travel, and tourism from Taylor and Francis Group have been selected. This study reviews the total number of research papers published in these selected hospitality, travel and tourism journals from the years 2001-2012 (Both Inclusive) that accounted for 846 articles in totality.

Keywords

Trends, Practices, Hospitality, Tourism, Research, Taylor & Francis.

Full Text

References

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Jaafar, M., Aziz, A. R. A., & Sukarno, S. Z. M. (2012). Tourism marketing: An overview of small and medium budget hotels (SMBHs). Asia Pacific Journal of Tourism Research, 17(1), 1-13.

Korzay, M., & Alvarez, M. D. (2005). Satisfaction and Dissatisfaction of Japanese Tourists in Turkey. Anatolia: An International Journal of Tourism and Hospitality Research, 16(2), 176-193.

Kylanen, M., & Mariani, M. M. (2012). Unpacking the temporal dimension of coopetition in tourism destinations: evidence from Finnish and Italian theme parks. Anatolia: An International Journal of Tourism and Hospitality Research, 23(1), 61-74.

Kim, M., & Lim, H. (2005). Effects of hotel employees' perception of wage justice: the case of South Korea. Asia Pacific Journal of Tourism Research, 10(2), 157-172.

Huttasin, N. (2008). Perceived social impacts of tourism by residents in the OTOP tourism village, Thailand. Asia Pacific Journal of Tourism Research, 13(2), 175-191.

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Karatepe, O. M. & Avci, T. (2002). Measuring Service Quality in the Hotel Industry: Evidences from Northern Cyprus. Anatolia: An International Journal of Tourism and Hospitality Research, 13(1), 19-32.

Masau, P., & Prideaux, B. (2003). Sustainable tourism: A role for kenya's hotel industry. Current Issues in Tourism. 6(3), 197-208.

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Bhanugopan, R. (2004). Perceptions on quality customer service in the hospitality industry in Papua New Guinea: an evaluation. Asia Pacific Journal of Tourism Research. 9(2), 177-187.

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Evaluating the Website Performance of Foreign Hotels in Indian Landscape on Balanced Score Card

Abstract Views :386 | PDF Views:0

Authors

Ashish Dahiya ¹, Shelley Duggal ¹

Affiliations
1 Institute of Hotel and Tourism Management, Maharshi Dayanand University, Rohtak, Haryana, IN

Source

International Journal of Hospitality and Tourism Systems, Vol 11, No 2 (2018), Pagination: 15-33

Abstract

This study aims to undertake the evaluation of performance of the websites of foreign origin chain hotels operating in India. The evaluation is done by incorporating the modified Balanced Scorecard (BSC) approach on four perspectives: technical, user friendly, site attractiveness, and marketing effectiveness. A set of seventy eight parameters are used to examine the sample websites. Most of the sample hotel websites are found to be user-friendly and technically sound. More is needed to be done to make sample websites marketing effective and attractive. Numerous suggestions are proposed on the basis of the results derived to improve website services online focusing on proposed areas of website improvement leading to achieve business goals.

Keywords

Website Performance, Hotels, Balanced Score Card.

Full Text

References

Choi, S., & Morrison, A. M. (2005). Website effectiveness for bricks and mortar travel retailers. Anatolia, 16(1), 63-78.

Dahiya, A., & Duggal, S. (2013). An analytical study of the websites of industry integrated hotel management institutes in India. JOHAR, 8(2).

Dahiya, A., & Duggal, S. (2015). How credible is the website of incredible india on balance score card? Journal of Central University of Haryana, 2(1), 1-13.

Feng, R., Morrison, A. M., & Ismail, J. A. (2004). East versus West: A comparison of online destination marketing in China and the USA. Journal of Vacation Marketing, 10(1), 43-56.

Ismail, J. A., Labropoulos, Theodore., Mills, J. E., & Morrison, A. (2001). A snapshot in time: The marketing of culture in European Union NTO web sites. Tourism Culture & Communication, 3(3), 165-179.

Kaplan, R. S., & Norton, D. P. (1992, January-February). The balanced scorecard: Measures that drive performance. Harvard Business Review, 71-79.

Kim, D. Y., Morrison, A. M., & Mills, J. E. (2002). Examining the web-based marketing efforts of first-tier city convention centers in the US. In Information and communication technologies in tourism 2002: Proceedings of the International Conference in Innsbruck, Austria, 2002 (pp. 507-516). Springer-Verlag Wien.

Kim, D. Y., Morrison, A. M., & Mills, J. E. (2004, March). Tiers or tears? An evaluation of the web-based marketing efforts of major city convention centers in the US. Journal of Convention & Exhibition Management, 5(2), 25-49. Taylor & Francis Group.

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An Investigation into Research Trends of Massive Open Online Courses (MOOCs)

Abstract Views :226 | PDF Views:0

Authors

Shelley Duggal ¹, Ashish Dahiya ²

Affiliations
1 Assistant Professor, Amity School of Hospitality, Amity University, Noida, Uttar Pradesh, IN
2 Professor, Institute of Hotel & Tourism Management, MD University, Rohtak, Haryana, IN

Source

International Journal of Hospitality and Tourism Systems, Vol 13, No 2 (2020), Pagination: 17-28

Abstract

The genesis of Massive Open Online Courses (MOOCs) is traced back to the early 2000. Since then, it has been a roller coaster ride till 2008 and afterwards they have been attracting great deal of interest and attention from the researchers and academicians all over the world. The research interest focusses upon numerous subjects from growth and development of MOOCs, MOOCs design, strategies, MOOCs model, MOOCs challenges, improvements and impact etc. to perspectives of MOOCs providers, stakeholders and institutions. Present study investigates into the historical development of online teaching and learning into education, growth and development of MOOCs in higher education and trends in research on MOOCs by reviewing research papers on MOOCs in Emerald. The study analyzes research papers (N = 30) related to MOOCs in academic database given in Emerald. A systematic review approach is undertaken for the purpose of the study. First, a database is created of all the research papers and then the content analysis is done to develop an insight into trends on numerous themes of research. The findings of the present study indicate that the research in MOOCs has been focused on MOOCs platform providers at the initial stages to MOOCs pedagogy in the contexts of MOOCs provider institutions and participants as teachers and students. The study paves the path for future research in MOOCs.

Keywords

Massive Open Online Courses, MOOCS, Research Trends.

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