Indian Journal of Economics and Development

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A Supple Way to Induce Loyalty Among the Employees


Affiliations
1 Department of Management Studies, Anna University, Chennai-600025, India
 

Background/Objectives: Employees play a pivotal role in the hotel industry’s success. In order to retain the employees, a loyal workforce must be created within the hotel industry.

Methods/Statistical analysis: The structural relationship among job based determinants, employee retention, job satisfaction and employee loyalty among star category hotel employees was analyzed by employing path analysis.

Findings: The structural relationship among job based determinants, employee retention strategies, job satisfaction and employee loyalty was analyzed by employing path analysis. The goodness-of-fit statistics indicate that the hypothesised model fits the data gathered adequately well.

Improvements/Applications: In order to increase the employee belongingness, the hotels should make the employees know all the happenings in the hotel by the way of being transparent.


Keywords

Job Satisfaction, Employee Loyalty, Path Analysis.
User
Notifications

  • R. B. Abdullah, N. B. A. Karim, M. O. R. B. A. Patah, H. Zahari, G. K. S. Nair, K. Jusoff. The linkage of employee satisfaction and loyalty in hotel industry in Klang Valley, Malaysia. International Journal of Business and Management.2009; 4(10), 152.

  • C. F. Chen. Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: A note. Journal of Air Transport Management.2006; 12(5), 274-276.

  • I. M. Jawahar. Correlates of satisfaction with performance appraisal feedback. Journal of Labor Research. 2006; 27(2), 213-236.

  • W. G. Kim, J. K. Leong, Y. K.Lee. Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. International Journal of Hospitality Management. 2005; 24(2), 171-193.

  • A. M. Nasurdin, Ahmad, N. H, Tan, C. L. Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. Service Business. 2014; 1-18.

  • M. N. Kabir, Parvin, M. M. Factors affecting employee job satisfaction of pharmaceutical sector. Australian Journal of Business and Management Research.2011; 1(9), 113-123.

  • The Loyalty Research Center. www.loyaltyresearch.com. Date accessed 01/01/2016.

  • A. Turkyilmaz, G. Akman, C. Ozkan, Z. Pastuszak. Empirical study of public sector employee loyalty and satisfaction. Industrial Management & Data Systems.2011; 111(5), 675-696.


Abstract Views: 291

PDF Views: 164




  • A Supple Way to Induce Loyalty Among the Employees

Abstract Views: 291  |  PDF Views: 164

Authors

V. Kiruthiga
Department of Management Studies, Anna University, Chennai-600025, India
R. Magesh
Department of Management Studies, Anna University, Chennai-600025, India

Abstract


Background/Objectives: Employees play a pivotal role in the hotel industry’s success. In order to retain the employees, a loyal workforce must be created within the hotel industry.

Methods/Statistical analysis: The structural relationship among job based determinants, employee retention, job satisfaction and employee loyalty among star category hotel employees was analyzed by employing path analysis.

Findings: The structural relationship among job based determinants, employee retention strategies, job satisfaction and employee loyalty was analyzed by employing path analysis. The goodness-of-fit statistics indicate that the hypothesised model fits the data gathered adequately well.

Improvements/Applications: In order to increase the employee belongingness, the hotels should make the employees know all the happenings in the hotel by the way of being transparent.


Keywords


Job Satisfaction, Employee Loyalty, Path Analysis.

References