International Journal on Customer Relations

Amit Sharma ¹, Bodh raj Sharma ²

Affiliations
1 The Business School, University of Jammu, Jammu & Kashmir, IN
2 Department of Commerce, University of Jammu, Jammu & Kashmir, IN

Abstract

The aim of this paper is to assess empirically perceptual gap among the customers having different educational qualification, occupation and income regarding customer value in Indian insurance sector. It is a fact that insurance sector has been growing tremendously despite a lot of competition in the marketplace. The study is based upon the primary data obtained from customers of four life insurance companies belonging to various districts of J&K through quota sampling. A questionnaire was framed containing items of demographics and statements measuring customer value based upon seven point Likert scale. The findings indicate that the demographic variables viz., qualification, occupation and monthly income, there is no significant difference regarding perceived customer value among the life insurance players.

Keywords

Customer Value, Customer Service, Insurance Players, Customers Perception.

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