International Journal on Customer Relations

International Journal on Customer Relations

Publisher: Publishing India Group
Editor: Dr. Urvashi Makkar
Online ISSN: , Print ISSN: 2320-7515
Frequency: Biannual


International Journal on Customer Relations, bring together academicians, researchers, information scientists to focus on understanding the modern development in the field of Customer Relationship and establishing new collaboration in this area.

Table of Contents

Vol 7, No 2 (2019)


Customer Criterion for Selecting a Bank:An Exploratory Factor Analysis from an Indian Perspective
Gunjan Sharma, Kushagra Kulshreshtha
 Vol 7, No 2 (2019), Pagination: 1-8
ABSTRACT |  PDF     Abstract Views: 84  |  PDF Views: 0
Customised Customer Contact Services in Hotels-The State of the Art
Maria Nascimento Cunha, Isabel Miguel
 Vol 7, No 2 (2019), Pagination: 9-15
ABSTRACT |  PDF     Abstract Views: 79  |  PDF Views: 0
A Study on Gender Differences in Motives of Visit Intention, Perceived Value and Tourist Satisfaction with Rural Tourism in India
Anil Kumar
 Vol 7, No 2 (2019), Pagination: 16-26
ABSTRACT |  PDF     Abstract Views: 91  |  PDF Views: 0
An Exploratory Study of Customer Perceptions of Usage of Chatbots in the Hospitality Industry
Mihir Dash, Suprabha Bakshi
 Vol 7, No 2 (2019), Pagination: 27-33
ABSTRACT |  PDF     Abstract Views: 85  |  PDF Views: 0