Refine your search
Collections
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Selvakumar, M.
- Service Quality of Commercial Banks in Sivakasi
Abstract Views :268 |
PDF Views:0
Authors
M. Selvakumar
1,
V. Sathyalakshmi
1,
R. Mohammed Abubakkar Siddique
1,
M. Eswari
1,
P. Packia Lakshmi
1
Affiliations
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Sivakasi, Virudhunagar District, Tamil Nadu, IN
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Sivakasi, Virudhunagar District, Tamil Nadu, IN
Source
International Journal of Banking, Risk and Insurance, Vol 6, No 1 (2018), Pagination: 38-47Abstract
Indian banking industry in current scenario is booming and undergoing a rapid growth. Emergence of new generation private and foreign banks in Indian banking sector has raised competitiveness in the industry. The present study aims at identifying the extent to which the service quality of a bank affects its competitiveness. The outcome of the study reveals the current perception about banks, ischolar_mained in minds of customers which could be useful in formulating the strategies in future operations of the banks and for attainment of its goals in this competitive scenario.Keywords
SERVQUAL, Commercial Banks, Expected Service Quality, Perceived Service Quality.
References
- Brahmanandum, G. N., & Narayana, M. S. (1990). A study on customer service in commercial banks. Indian Journal of Marketing.
- Gauri Shanka, A. (2004). Customer Service in Banks. IBA Bulletin.
- Gorden, E., & Natarajan, K. (2006). Banking theory law and practice. Himalaya Publishing House, Mumbai.
- Gupta, S. P. (2006). Statistical methods. Sultan and Sons Publishers, New Delhi.
- Nayan, K. (1984). Customer service and efficiency in commercial banks. Indian Journal of Marketing.
- Natrarajan, S., & Parameswaran, R. (2007). Indian banking. S.Chand & Company, New Delhi.
- Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multi item scale for measuring consumer perception of service quality. Indian Journal of Retailing.
- Srivastava, P. K. (2009). Banking theory and practice. Himalaya Publishing House, Mumbai.
- Profile of the Customers and Level of Banking Penetration:A Relationship Study
Abstract Views :248 |
PDF Views:0
Authors
Affiliations
1 Department of Commerce, Ayya Nadar Janaki Ammal College, Tamil Nadu, IN
1 Department of Commerce, Ayya Nadar Janaki Ammal College, Tamil Nadu, IN
Source
International Journal of Banking, Risk and Insurance, Vol 7, No 2 (2019), Pagination: 1-12Abstract
This paper aims to analyze the socio-economic and banking profile of the customers and the level of banking penetration of rural areas of Sivakasi. This study contains both primary data and secondary data. The researcher has used convenient sampling technique for the selection of the 200 sample respondents. Percentage analysis is used throughout the study. The researcher has applied the Chi-Square test by using of SPSS to test the relationship between socio-economic profiles of the respondents such as gender, age, educational status, family monthly income, and employment status, and their level of penetration. The Chi-Square test result reveals that there is no significant association between gender of the respondents and the level of penetration and there is significant association between socio-economic variables such as age, educational status, family monthly income, and employment status, and the level of penetration. In order to find whether the level of penetration differs on the basis of type of bank, purpose of opening bank account, and number of year’s deals with bank account, the researcher has applied Kruskal Wallis test with the help of SPSS. Kruskal Wallis test results found that there is significant difference in the level of penetration on the basis of type of the bank, purpose of opening bank account, and number of year’s deals with bank.Keywords
Banking Penetration, Rural Customers, Banking Products and Services.References
- https://timesofindia.indiatimes.com
- Gordon, E., & Natarajan, K. (2014). Banking theory, law and practice. Himalaya Publishing House, Mumbai.
- https://rbi.org.in/Scripts/AnnualReportPublications.aspx?year=2017
- https://rbi.org.in/Scripts/AnnualReportPublications.aspx?year=2013
- https://economictimes.indiatimes.com
- Bansal, P., & Behal, V. (2013). Penetration of schedule commercial banks in rural areas: A comparative study. Indian Journal of Finance, 7(1), 38-43.
- Bhavesh, J. P., Darshan, B. R., &Chirag, R. P. (2013). Rural banking through Internet: Astudy on use of internet banking among rural consumers. Asian Journal of Management Research, 3(2), 325-335.
- Dileep, S., & Kesava Rao, V. (2013). A study on Indian rural banking industry - Issues and challenges. Asia Pacific Journal of Research, 2(4), 1-13.
- Chawla, D., & Sondhi, N. (2014). Research methodology concepts and cases. Vikas Publishing House Private Limited, New Delhi.
- Kumar, S., Parimal Sarkar, J., & Bonnerjee, S. (2014). Impact of banking penetration on economic growth: A state wise comparative study. Business Perspectives and Research, 2(2), 47-64.
- Santosh, B. P., Hidayatulla, K. P., & Manisha, S. T. (2013). Emergence of E-banking in Rural Area. ASM’s International E-Journal of ongoing Research in Management and IT, 8(13), 11-22.
- Sharma, N. (2012). An empirical study of rural customers satisfaction from e-banking in India. Journal of Internet Banking and Commerce, 17(3), 1-17.
- Selvakumar, M., Mohammed Abubakkar Siddique, R., & Sathyalakshmi, V. (2017). Analysis of sources and level of banking penetration: Application of factor and discriminant analysis. ICTACT. Journal on Management Studies - An International Publication of ICT Academy, 3(3), 567-575.
- Yang, J., Whitefield, M., & Bhanot, R. (2005). E-banking in rural area - Recent trend and development: A case study. Communications of the IIMA, 5(4), 63-72.
- Gupta, S. P. (2014). Statistical methods. Sultan and Sons Publishers, New Delhi.
- Selvakumar, M., Mohammed Abubakkar Siddique, R., & Sathyalakshmi, V. (2017). The level of penetration of banking products and services in the rural areas of Sivakasi: A study of customer perception. The IUP Journal of Bank Management, 16(2), 29-52.
- Factors of Financial Consumer Protection of Commercial Banks
Abstract Views :222 |
PDF Views:0
Authors
Affiliations
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Tamil Nadu, IN
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Tamil Nadu, IN
Source
International Journal of Banking, Risk and Insurance, Vol 7, No 2 (2019), Pagination: 63-75Abstract
In the wake of the financial crisis, the financial consumer protection debate has focused heavily on financial services, with a host of different and overlapping measures being discussed at both global and regional levels. Financial consumer protection helps financial institutions face many risks that arise in dealing with retail customers. Rapid increases in the use of financial services have pointed to the need for strengthened financial regulation and consumer education to protect and empower consumers. In the absence of strong financial consumer protection, the growth-enhancing benefits of expanded financial inclusion may be lost or severely undermined. Financial consumer protection is crucial one in the contemporary financial market. Financial consumers in the financial contribute vastly in developing the economy of a country. Effective financial consumer protection is to ensure the fair treatment of consumers at the time of obtaining financial products and services from the commercial banks. So, the objective of this study is to identify which factors influence the financial consumer protection of commercial banking sector and given suggestions to move ahead to ensure constant and protected financial services to consumers.Keywords
Financial Consumer Protection, Consumers, Commercial Banks.References
- Finance Companies’ Consumer Protection Principles. Saudi Arabian Monetary Agency, Consumer Protection Department, Saudi Arabia, May 2015, p.2.
- G20 High-Level Principles on Financial Consumer Protection. Organization for Economic Co-operation and Development, October 2011, p.5.
- Al Rajhi Bank. Banking Consumer Protection Department, p.4.
- Alliance for Financial Inclusion. (2010). Policy Note Consumer Protection Leveling the Playing Field in Financial Inclusion, p.7.
- Association of Supervisors of Banks of the Americas. (2012). Best Practices and Recommendations on Financial Consumer Protection, p.38.
- Bank of Uganda. (2011). Financial Consumer Protection Guidelines, p.4.
- Canadian Bankers Association. (2014). Canada’s Financial Consumer Protection Framework: Consultation Paper, p.9.
- Canadian Payments Association. (2014). Canada’s Financial Consumer Protection Framework, p.8.
- Central Bank of Ireland. (2016). Consumer Protection Outlook Report, pp. 1–18.
- CGAP. (2010). CGAP Consumer Protection Policy Diagnostic Report India 2010, p.22.
- Chakrabarty, K. C. (2013). Financial Consumer Protection, p.2.
- China Banking Regulatory Commission. (2010). Depositor and Financial Consumer Protection and Education, Annual Report, p.94.
- Consumer Council of Fiji. (2011). Banking Services in Fiji: From Consumer’s Perspective, p.8.
- Consumer Financial Protection Bureau. (2014). Consumer Financial Protection Bureau: Emerging Consumer Protection Laws, p.1.
- CUTS International (2010). Consumer Protection in the Financial Sector Challenges and the Way Forward, p.1.
- Carpenter, D. H.(2014). The consumer financial protection bureau: A legal analysis. Congressional Research Service, pp. 1–28.
- Dias, D. (2013). Implementing Consumer Protection in Emerging Markets and Developing Economies – A Technical Guide for Bank Supervisors. CGAP, World Bank, p.1.
- Panganiban, D. F. (2007). Micro Finance Consumer Protection Guidebook, p. 14.
- Federal Ministry for Economic Cooperation and Development. (2013). Discussion Paper Consumer Protection in Micro insurance – An input to the Consumer Protection Task Force of the Micro insurance Network, p.18.
- Field Brief No.16. (2011). Facilitating Client Protection, Financial Literacy and Consumer Awareness – Expanding Access to Sustainable Finance in the West Bank and Gaza, p.12.
- Financial Consumer Survey. (2015). Financial Consumer Demands for Tomorrow’s Digital Bank, p.3.
- Financial Stability Board. (2011). Consumer financial protection with particular focus on credit, pp.1–46.
- Wehinger, G. (2013). Banking in a challenging environment: Business models, ethics and approaches towards risks. OECD Journal: Financial Market Trends, 2012(2), p.2.
- Gousia, S. (2013). Banking ombudsman: Protection to consumer. SIT Journal of Management, 3(2), 110–120.
- InutuLukonga. (2015). IMF Working Paper – Islamic Finance, Consumer Protection and Financial Stability. International Monetary Fund, p.2.
- Malala, J. (2013). Consumer Protection for Mobile Payments in Kenya: An Examination of the Fragmented Legislation and the Complexities it Presents for Mobile Payments. Kenya Bankers Association Centre for Research on Financial Markets and Policy Working Paper Series, p.44.
- Kennedy, L. J., Mccoy, P. A., & Bernstein, E. (2012). The consumer financial protection bureau: financial regulation for the twenty – Five century. Cornell Law Review, 97,1141–1175.
- Muller, P., Devnani, S., Heys, R., & Suter, J. (2014). Consumer protection aspects of financial services. European Union, pp.1–141.
- Gangadhar, R., Kumar, P. V., & Gopal, P. V. (2015). Consumer protection and the banking services An Indian perspective. International Journal of Marketing, Financial Services & Management Research, 4(5), 77–85.
- Markom, R., Ismail, R., Yusoff, S. S. A., & Zakuan, Z. Z. M. (2015). The institutional framework of financial consumers in Malaysia: A legal study. The Social Sciences, 10(1), pp. 41–45.
- Selvakumar, M., & Sathyalakshmi, V. (2015). A `ks. Indian Economic Panorama, 24(4), p. 12.
- Selvakumar, M., & Sathyalakshmi, V. (2015). Comparison of financial consumer protection of public sec tor banks and private sector banks: Application of Mann-Whitney Rank Sum U-Test. Asian Journal of Managerial Science, 4(2), p.20.
- Selvakumar, M., & Sathyalakshmi, V. (2015). Financial consumer protection and customer satisfaction. A relationship study by using factor analysis and discriminant analysis. Euro Economica – Finance, Banking & Accounting, 2(34), 94.
- Sharma, R. V. (2012). A study of consumer protection act related to banking sector. Asia Pacific Journal of Marketing and Management Review, 1(4),78–84.
- Lumpkin, S. (2010). Consumer protection and financial innovation: A few basic propositions. OECD Journal: Financial Market Trends, 1, p.1 & 10.
- Trites, S., Gibney, C., & Levesque, B. (2013). Mobile payments and consumer protection in Canada. Research division. Financial Consumer Agency of Canada, p.57.
- Rutledge, S. L. (2010). Consumer Protection and Financial Literacy Lessons from Nine Country Studies. The World Bank, p.5 & 7.
- Tapestry Networks. Effective Consumer Protection in Financial Services: A New Model, p.7.
- The Clearing House. (2015). Ensuring Consistent Consumer Protection for Data Security: Major Banks Vs Alternative Payment Providers, p.34.
- The Competition Authority. (2011). Central Bank Review of Consumer Protection Code, p.5.
- The World Bank. (2008). Good Practices for Consumer Protection and Financial Literacy in Europe and Central Asia: A Diagnostic Tool, p.3.
- The World Bank. (2014). Global Survey on Consumer Protection and Financial Literacy: Oversight Frameworks and Practices in 114 Economies. International Bank for Reconstruction and Development, The World Bank, p.21.
- Leko, V., Jurcevic, B., & Hernaus, A. I. (2013). Improving consumer protection on bank market. DIEM: Dubrovnik International Economic Meeting, 1(1).
- Work Bank. (2014). Global Survey on Consumer Protection and Financial Literacy: Oversight Frameworks and Practices in 114 Economies, p.1.
- World Bank. (2012). Good Practices for Financial Consumer Protection, p.2&11, 88 & 89.
- World Bank. (2014). Establishing a Financial Consumer Protection Supervision Department – Key Observations and Lessons Learned in Five Case Study Countries. Financial and Private Sector Development, p.8.
- World Bank. (2011). Good Practices for Financial Consumer Protection. Financial and Private Sector Development Vice Presidency, Washington, DC.
- World Bank. World Bank – First Consumer Protection and Financial Literacy Program, p.1.