International Journal of Business Ethics in Developing Economies

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Bank Customers’ Annotations Regarding Banking Services


Affiliations
1 IKGPTU & Assistant Professor, Department of Management Studies, Kurukshetra Institute of Technology and Management, Haryana, India
     

   Subscribe/Renew Journal


The banking services play an important role in the development of the country as increase in the banking services led overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks. In this study the T-test, Mean, Standard deviation and ANOVA are used to know about the impact of the demographic factors on the banking services offered to customers by the banks. The study also reveals that mostly customers are agree that bank offered them all financial inclusion schemes and employees motivate them to use the banking services.

Keywords

Banks, Customers, Financial Inclusion, Banking Services, Bank Employees.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Aterido, R., Beck, T., & Iacovone, L. (2013). Access to finance in Sub-Saharan Africa: Is there a gender gap? World Development, 47, 102–120.

  • Caroline, C. (2006). Financial exclusion in Ireland: An exploratory study and policy review. Combat Poverty Agency, 1–5.

  • Gupta, P., & Singh, B. (2013). Role of literacy level in financial inclusion in India: Empirical evidence. Journal of Economics, Business and Management, 1(3), 272–276.

  • Iqbal, B. A., & Sami, S. (2017). Role of banks in financial inclusion in India. Contaduría y Administración, 62(2), 644–656.

  • Jentzsch, N. (2012). Implications of mandatory registration of mobile phone users in Africa. Telecommunications Policy, 36(8), 608–620.

  • Kumar, V. et al. (2018). Protagonist to economic transformation. Yojana, 62, 11–13.

  • Mukherjee, A., & Chakraborty, S. (2012). Financial inclusion of the poor and marginalised in Jharkhand: Analysis of the existing model. International Journal of Research and Development – A Management Review (IJRDMR), 1(1), 1–8.

  • Nair, L. (2016, September). Empowerment of women: Government perspective. Yojana, 60, New Delhi.

  • Ouma, S. A., Odongo, T. M., & Were, M. (2017). Mobile financial services and financial inclusion: Is it a boon for savings mobilization? Review of Development Finance, 7(1), 29–35.

  • Pattanaik, B. K. (2017). Demonetization, cashless economy and development. Yojana, 61, 52–57.

  • Sahoo, P., & Arora, A. (2017). From a cash economy to less-cash economy. Yojana, 61, 11–14.

  • Swamy, V. (2014). Financial inclusion, gender dimension, and economic impact on poor households. World development, 56, 1–15.


Abstract Views: 257

PDF Views: 0




  • Bank Customers’ Annotations Regarding Banking Services

Abstract Views: 257  |  PDF Views: 0

Authors

Parmod Kumar Singhal
IKGPTU & Assistant Professor, Department of Management Studies, Kurukshetra Institute of Technology and Management, Haryana, India

Abstract


The banking services play an important role in the development of the country as increase in the banking services led overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks. In this study the T-test, Mean, Standard deviation and ANOVA are used to know about the impact of the demographic factors on the banking services offered to customers by the banks. The study also reveals that mostly customers are agree that bank offered them all financial inclusion schemes and employees motivate them to use the banking services.

Keywords


Banks, Customers, Financial Inclusion, Banking Services, Bank Employees.

References