Global Journal of Research in Management

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

A Study of Emotional Competence of Employees


     

   Subscribe/Renew Journal


In this study the author examined the Emotional competence of employee in three different organizations-namely school, bank and industry. A sample of 20- school employees, 20-bank employees and 20-industrial employees were randomly selected for the study. Emotional competence scale by Albert, Rajeshwori, and Anantharaman (2001) was administered to the subjects. A comparison of means indicated that the highest mean is for self-awareness for all the three groups in the study. The lowest mean value is for commitment. The t-test was carried out in order to find out the difference in the group. The main finding of the study is that there is significantly difference in self-control and empathy between school employees and industrial employees. The employees in industries and banks differ significantly in self control and empathy. The bank employees and school employees have obtained higher mean in comparison to the industrial employees. The only exception is for commitment where the industrial employees have obtained higher mean than school employees. The differences are not significant between school employee and bank employee in empathy. Intercorrelations are shown in the table 4,5,6. in school most of the Intercorrelations are low and below .5 with the exception of self control and self assessment (0.66). The Intercorrelation table 5 in industry has shown very high and positive Intercorrelation for emotional competence . Only in two places the correlation is more than .5 and the rest of the correlation is less than .5 in bank.

Keywords

Emotional Competence, Commitment, Self-awareness, Self-control, Empathy
Subscription Login to verify subscription
User
Notifications
Font Size


  • Albert, S., Rajeswari, K.S., Anantharama, R.N. (2001). Measuring the potential for emotional competence development of a scale. Management and Change. 5,53-63.

  • Abraham, R. (1990). Emotional intelligence in organizations: a conceptualization. Genetic, Social & General Psychology Monographs, 125, 209- 224.

  • Bar-On, R. (1997). Bar-On Emotional Quotient Inventory: Technical manual. Toronto: Multi-Health Systems.

  • Boyatzis et.al. (1997). Bar-On Emotional Quotient Inventory: Technical manual. Toronto: Multi-Health Systems.

  • Cattell, R.B., & Butcher, H.J. (1968). The prediction of achievement and creativity , New York: Irvington Publishers.

  • Giandinij A and Frese M. (2008) Linking service employees emotional competence to customer satisfaction a multilevel approach. Journal of organisation behaviour, 29, 155-170. Published online.

  • Goleman, D. (1995). Emotional Intelligence. New York: Bantam Books.

  • Golemna, D. (1998). Working with emotional intelligence. New York: Bantam.

  • Leung, A (2005) Emotional intelligence or emotional blackmail: A study of a professional service firm. International Journal of cross cultural management, 5, 181-196.

  • Mayer, J.D., & Salvory, P. (1993). The intelligence of emotional intelligence. Intelligence, 17, 433-442.

  • McClelland and Boyatzis (1982). Leadership motive pattern and long-term success in management. Journal of Applied Psychology. 67, 737-743.

  • Salovery, P., & Mayer, J.D. (1990). Emotional intelligence. Imagination, Congnition, and Personality, 9, 185-211.

  • Shannon, W. (2006) Examining emotional intelligence and leadership. Dissertation Abstracts International Section. The Services and Engineering, 66, 6323.

  • Sternberg, R.J. (1996). Successful intelligence: How practical and creative intelligence determines success in life. NY: Simon and Schuster.

  • Tracy, M.D. 2006. The relationship between emotional intelligence and job satisfaction testing the claim that emotional intelligence and job satisfaction testing the claim that emotional intelligence quotient predicts level of job satisfaction. Dissertation abstracts International Section B The Science and Engineering, 66, 6322.

  • Wang C. (2010). Effect of middle level leader and teacher emotional intelligence on school teacher’s job satisfaction. Educational Management Administration and Leadership, 36, 59-70


Abstract Views: 504

PDF Views: 0




  • A Study of Emotional Competence of Employees

Abstract Views: 504  |  PDF Views: 0

Authors

Abstract


In this study the author examined the Emotional competence of employee in three different organizations-namely school, bank and industry. A sample of 20- school employees, 20-bank employees and 20-industrial employees were randomly selected for the study. Emotional competence scale by Albert, Rajeshwori, and Anantharaman (2001) was administered to the subjects. A comparison of means indicated that the highest mean is for self-awareness for all the three groups in the study. The lowest mean value is for commitment. The t-test was carried out in order to find out the difference in the group. The main finding of the study is that there is significantly difference in self-control and empathy between school employees and industrial employees. The employees in industries and banks differ significantly in self control and empathy. The bank employees and school employees have obtained higher mean in comparison to the industrial employees. The only exception is for commitment where the industrial employees have obtained higher mean than school employees. The differences are not significant between school employee and bank employee in empathy. Intercorrelations are shown in the table 4,5,6. in school most of the Intercorrelations are low and below .5 with the exception of self control and self assessment (0.66). The Intercorrelation table 5 in industry has shown very high and positive Intercorrelation for emotional competence . Only in two places the correlation is more than .5 and the rest of the correlation is less than .5 in bank.

Keywords


Emotional Competence, Commitment, Self-awareness, Self-control, Empathy

References