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Key References on Service Quality and Customer Satisfaction


Affiliations
1 Gaupal University, Mehsana, India
2 Prestige Institute of Management and Research, Indore, India
 

Abbasi Mudassar Muhammad, Khan Mushtaq M. and Rashid Kashif (2011). Employee Empowerment, Service Quality and Customer Satisfaction in Pakistani Banks. The IUP Journal of Bank Management, X (4), 47-60.


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  • Key References on Service Quality and Customer Satisfaction

Abstract Views: 474  |  PDF Views: 121

Authors

Rahul Deo
Gaupal University, Mehsana, India
Anukool Manish Hyde
Prestige Institute of Management and Research, Indore, India

Abstract


Abbasi Mudassar Muhammad, Khan Mushtaq M. and Rashid Kashif (2011). Employee Empowerment, Service Quality and Customer Satisfaction in Pakistani Banks. The IUP Journal of Bank Management, X (4), 47-60.