Research Journal of Humanities and Social Sciences

Tripti Mishra ¹, Charu Sarin ¹

Affiliations
1 DIAS, Delhi, IN

Abstract

The need to excel in business for companies cannot be emphasized more in the recent global scenario. The companies are moving on from quality focus to excellence focus. In fact they are focusing on becoming world class organizations. The question arises is how will corporations ‘know’ which quality parameters to focus on to improve quality and achieve business excellence. How should leaders and managers ‘motivate’ their teams to actually ‘make excellence happen’? One of the approaches is to study business practices used by successful and excellent companies. Now the question is how to identify the companies following best practices. This can be done by studying the corporations which use Business Excellence Models (BEM) and exhibited remarkable results. There are several excellence award Models in use like European Quality Award given by EFQM, Malcolm Baldrige award in USA and various others. Corporations adopt these models by aligning their strategy or work culture with an aim to win excellence awards and for self assessment. The research is based on the study and analyses of the best practices adopted by the five winners of EFQM Global Excellence Award, 2018 for achieving business excellence. The companies studied are Infineon Technologies Austria AG, Dubai Police, Tarsus Belediyesi (Municipality), Mini Assembly, Plant Oxford and Yangtze optical fibre and cable joint stock limited company (YOFC). The best practices adopted by these organizations were studied separately for each of the organizations and a comparative analysis was done to identify the overall strategies adopted by these organizations for excelling in their domain. The results of the research will highlight the aspects which are most important for enterprises to excel and improve their quality. Indian managers can take cues from the research to analyze the shortfalls of their organizations and identify the areas for improvement. The findings can also be utilized by academicians, organizational performance coaches, learning organizations etc.

Keywords

Business Excellence, CII-EXIM Bank Award for Business Excellence, EFQM model.

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Charu Sarin ¹

Affiliations
1 Assistant Professor, Delhi Institute of Advanced Studies, Delhi, IN

Abstract

Students usually enroll in higher education institutes for earning an academic qualification or degree, gain appropriate skills and to step into the corporate world via employment opportunities. The purpose of the study is to find out student’s perceptions about which skills are important to attain for job while they are studying. Also, to find employer’s perceptions about most important skills required in the future employees. The study findings reveal that skill gap exist between employers and students’ perceptions of the skills and traits critical for securing employment. Based on literature review, skills important for employment were identified and grouped under three categories namely technical skills, non-technical skills and behavioral skills. Through the use of structures questionnaires, both students and HR Executives were asked to rate all the skills on a Likert scale of 1(least important) to 5(most important). Based on the mean scores of the ratings, a ranking order was established to ascertain the skill gap. Another major finding of the study was to determine which skills are more important for employers so as to on which students should focus on acquiring to be better prepared for the job market. The study also provides recommendations to close the gap between the skill gaps identified in the study. These steps must be taken simultaneously by all the stakeholders involved in the higher education i.e. Students, higher education institutions and corporate employers.

Keywords

Behavioral Skills Education, Employability, Non-Technical Skills, Skills Gap, Technical Skills.

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