Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Analysis of Business Excellence Strategies of selected Global Organization:Learnings for India


Affiliations
1 DIAS, Delhi, India
     

   Subscribe/Renew Journal


The need to excel in business for companies cannot be emphasized more in the recent global scenario. The companies are moving on from quality focus to excellence focus. In fact they are focusing on becoming world class organizations. The question arises is how will corporations ‘know’ which quality parameters to focus on to improve quality and achieve business excellence. How should leaders and managers ‘motivate’ their teams to actually ‘make excellence happen’? One of the approaches is to study business practices used by successful and excellent companies. Now the question is how to identify the companies following best practices. This can be done by studying the corporations which use Business Excellence Models (BEM) and exhibited remarkable results. There are several excellence award Models in use like European Quality Award given by EFQM, Malcolm Baldrige award in USA and various others. Corporations adopt these models by aligning their strategy or work culture with an aim to win excellence awards and for self assessment. The research is based on the study and analyses of the best practices adopted by the five winners of EFQM Global Excellence Award, 2018 for achieving business excellence. The companies studied are Infineon Technologies Austria AG, Dubai Police, Tarsus Belediyesi (Municipality), Mini Assembly, Plant Oxford and Yangtze optical fibre and cable joint stock limited company (YOFC). The best practices adopted by these organizations were studied separately for each of the organizations and a comparative analysis was done to identify the overall strategies adopted by these organizations for excelling in their domain. The results of the research will highlight the aspects which are most important for enterprises to excel and improve their quality. Indian managers can take cues from the research to analyze the shortfalls of their organizations and identify the areas for improvement. The findings can also be utilized by academicians, organizational performance coaches, learning organizations etc.

Keywords

Business Excellence, CII-EXIM Bank Award for Business Excellence, EFQM model.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Chapman, C. (2000). The public and private faces of excellence. Quality World, 26(5), 30-32.
  • Corbett, L.M. and Angell, L.C. (2011). Business excellence in New Zealand: Continuous improvement, learning, and change. Total Quality Management and Business Excellence, 22 (7), 755-772.
  • Dahlgaard, J.J. and Dahlgaard-Park, S.M. (1999). Integrating business excellence and innovation management: Developing a culture for innovation, creativity and learning. Total Quality Management and Business Excellence, 10(4and5), 465-472
  • European Foundation for Quality Management (EFQM; 2010). EFQM Excellence Model 2010, Brussels, Belgium (www.efqm.org).
  • Hendricks, K.B. and Singhal, V.R. (1996). Quality awards and the market value of the firm: An empirical investigation. Management Science, 42(3), 415-436.
  • Luftig, Jeffrey Dr. (2005). What is business performance excellence? Centre for Statistical Solution. http://csscu.com/index.php/bpe/bpe-articles-t/40-what-is-business-performance-excellence
  • Porter, L.J. and Tanner, S.J. (2004). Assessing business excellence: A guide to business excellence and self-assessment (2nd ed). Oxford: Butterworth-Heinemann.
  • Rajpal, Pravin. (2007) Achieving Business excellence. Om Books International, India.
  • Stephens, P.R., Evans, J.R. and Matthews, C.H. (2005). Importance and implementation of Baldrige practices for small businesses. The Quality Management Journal, 12(3), 21-38.
  • Wilkes, N. and Dale, B.G. (1998). Attitudes to self-assessment and quality awards: A study in small and medium-sized companies. Journal of Total Quality Management, 9(8), 731-739.
  • Wisner, J.D. and Eakins, S.G. (1994). A performance assessment of the US Baldrige Quality Award winners. International Journal of Quality and Reliability Management, 11(2), 8-25.

Abstract Views: 6

PDF Views: 0




  • Analysis of Business Excellence Strategies of selected Global Organization:Learnings for India

Abstract Views: 6  |  PDF Views: 0

Authors

Tripti Mishra
DIAS, Delhi, India
Charu Sarin
DIAS, Delhi, India

Abstract


The need to excel in business for companies cannot be emphasized more in the recent global scenario. The companies are moving on from quality focus to excellence focus. In fact they are focusing on becoming world class organizations. The question arises is how will corporations ‘know’ which quality parameters to focus on to improve quality and achieve business excellence. How should leaders and managers ‘motivate’ their teams to actually ‘make excellence happen’? One of the approaches is to study business practices used by successful and excellent companies. Now the question is how to identify the companies following best practices. This can be done by studying the corporations which use Business Excellence Models (BEM) and exhibited remarkable results. There are several excellence award Models in use like European Quality Award given by EFQM, Malcolm Baldrige award in USA and various others. Corporations adopt these models by aligning their strategy or work culture with an aim to win excellence awards and for self assessment. The research is based on the study and analyses of the best practices adopted by the five winners of EFQM Global Excellence Award, 2018 for achieving business excellence. The companies studied are Infineon Technologies Austria AG, Dubai Police, Tarsus Belediyesi (Municipality), Mini Assembly, Plant Oxford and Yangtze optical fibre and cable joint stock limited company (YOFC). The best practices adopted by these organizations were studied separately for each of the organizations and a comparative analysis was done to identify the overall strategies adopted by these organizations for excelling in their domain. The results of the research will highlight the aspects which are most important for enterprises to excel and improve their quality. Indian managers can take cues from the research to analyze the shortfalls of their organizations and identify the areas for improvement. The findings can also be utilized by academicians, organizational performance coaches, learning organizations etc.

Keywords


Business Excellence, CII-EXIM Bank Award for Business Excellence, EFQM model.

References