Review of Professional Management- A Journal of New Delhi Institute of Management

K. Satya Murty ¹, G. V. S. Sailaja ²

Affiliations
1 MBA Programme, School of Finance and Banking Kigali, East Africa, RW
2 Dept. of Mgmt. Studies, Noble Institute of Science and Technology, Visakhapatnam, IN

Abstract

The Indian Outsourcing industry is moving up the value chain. It is in a state of transition from BPO to KPO. The maturity and evolution of outsourcing strategies is leading businesses to shift towards the off-shoring of high-end processes to low-wage destinations, a trend referred to as KPO. This involves off shoring of knowledge-intensive business processes that require significant domain expertise.

The myth that Indian companies can only Provide "Software Coolies " is soon changing to the reality that they are capable of anything, even rocket science! India's intellectual potential is the key factor for India being the favoured destination for KPO industry.

In this paper an attempt has been made to focus on the transition of BPO to KPO. India as a preferred destination for KPO services. Indian KPO market and challenges posed to it.

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K. Satya Murty ¹, G. Satyanarayana ²

Affiliations
1 Department of Commerce & Management Studies, Andhra University, Visakhapatnam, A. P., IN
2 Department of Commerce & Management Studies, Andhra University, Visakhapatnam, A.P, IN

Abstract

The economic activities have a significant effect on world's natural resources and its impact is being felt on the environment also. The very survival of the mankind in the long run, to a larger extent, is dependent on protection and development of these resources. Industries, being the major pollutants, are under severe pressure from the government and non-governmental organizations and the society to ensure the protection of the natural resources and to report to the public all its activities. This paper examines in general the environmental reporting practices as part of corporate governance with specific reference to NTPC.

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