Review of Professional Management- A Journal of New Delhi Institute of Management

Abstract

The Indian Outsourcing industry is moving up the value chain. It is in a state of transition from BPO to KPO. The maturity and evolution of outsourcing strategies is leading businesses to shift towards the off-shoring of high-end processes to low-wage destinations, a trend referred to as KPO. This involves off shoring of knowledge-intensive business processes that require significant domain expertise.

The myth that Indian companies can only Provide "Software Coolies " is soon changing to the reality that they are capable of anything, even rocket science! India's intellectual potential is the key factor for India being the favoured destination for KPO industry.

In this paper an attempt has been made to focus on the transition of BPO to KPO. India as a preferred destination for KPO services. Indian KPO market and challenges posed to it.

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Abstract

Performance Appraisal is a method of evaluating the behavior of employees in the work spot. It includes both qualitative and quantitative aspects of job performance. It indicates how an individual is fulfilling the job demands and it is always in terms of result. The HMT Machine Tools Limited is a multi-division, multiproduct organization dealing with Machine Tool, Press, Foundry, Tractor Assembly divisions and products are special purpose machines, CNC machines, watches, bearings and it mainly takes up projects. At present the total number of employees is 919 with a turnover of Rs.57 crores. HMT Machine Tools Ltd, conducts appraisal on different forms to rate its employees and depending upon that they give promotions, transfers and training to their employees.

This paper focuses upon the executive appraisal system of HMT Machine Tools Ltd. Hyderabad, perceptions of employees are analyzed and interpreted on various parameters/aspects.

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